Summary
Overview
Work History
Education
Skills
Additional Information
Education and Training
Languages
Timeline
Generic

Lizbeth Sandoval

Tyler

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Hardworking administrative team member familiar with running multi-line telephone systems. Well-versed in clerical tasks like faxing and mail deliveries. Bringing exceptional time management, organizational and communication skills gained over 1 years of professional experience.

Adept at sorting messages, connecting calls and updating the system. Excellent customer relations and data entry skills along with the expertise to manage additional phone lines.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

9
9
years of professional experience

Work History

Receptionist

Tyler Internal Medicine Associates
06.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Phone Representative

UT Health
09.2023 - 06.2024
  • Adapted communication style according to individual caller requirements, resulting in enhanced customer experiences.
  • Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
  • Participated in training programs, applying new knowledge to enhance skills and job performance.
  • Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
  • Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
  • Streamlined call handling processes for increased productivity and reduced average call times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Sales Associate

Dillard's
10.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Warehouse Worker

Target
04.2022 - 07.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.

Switchboard Operator/Phone Operator/Medical Records Assistant

Tyler Internal Medicine Associates
03.2019 - 04.2022
  • Accurately transcribed message details and promptly relayed to appropriate recipients.
  • Completed connections between callers, departments and professionals.
  • Answered up to 400 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Handled incoming calls with friendly and cheerful attitude for organization using 23-line system.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Alerted staff of emergency information and general announcements using PA system.
  • Developed and updated business phone directory to reflect current employees and other changes.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Operated telephone switchboard of 100 employees and routed calls to the correct destination.
  • Managed corporate phone services for bustling business with 100 employees by routing calls quickly and accurately.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and medical information.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Answered 5 calls per 5minutes to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.

Cashier

McDonald's
09.2018 - 03.2019
Lizbeth
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Monitored and counted food stock and supplies to reorder on time.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Organized food items on serving trays and in carry-out packages.
  • Verified orders and bagged items for easy transport.

Carhop

Sonic Drive-In
10.2018 - 02.2019
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Reported issues with customers and orders to supervisors.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Delivered food within 4 minutes to meet quality and service standards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.

Manager

Whataburger
06.2017 - 08.2018
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Oversaw daily workloads and workflow for smooth operations.
  • Supervised and monitored team productivity by observing daily activities such as cleaning their work area, restocking, prep frozen food to make work easier.
  • Delegated work assignments and prioritized tasks.

Cashier/Hostess

China Cafe
05.2016 - 06.2017
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered telephone to provide establishment information and take party reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Helped to plan and execute parties for more than 7 guests, including coordinating menus and preparing tables.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
  • Handled up to $100 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned seating area and checked restrooms every 30 minutes.
  • Tracked seated guests and available seating using 30 minute check.
  • Assisted waiters by taking guests drink orders, special food requests and taking plates.
  • Calculated charges, issued table checks and collected payments from customers.

Education

GED -

Texas Education Agency
3 2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • File management
  • Mail handling
  • Multi-line telephone operation
  • Professional demeanor
  • Calendar management
  • Typing speed
  • Basic accounting
  • Information protection
  • Mail distribution
  • Front desk operations
  • Phone etiquette
  • Positive and professional
  • Office supply inventory control
  • Multitasking and prioritization
  • Call redirection
  • Calm demeanor
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Payment processing
  • Team collaboration
  • Basic math
  • Supply ordering

Additional Information

Fluent in English and Spanish.

Organized

Responsible

Customer service

Adaptability

Hard working

Education and Training

other

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Tyler Internal Medicine Associates
06.2024 - Current

Phone Representative

UT Health
09.2023 - 06.2024

Sales Associate

Dillard's
10.2022 - 07.2023

Warehouse Worker

Target
04.2022 - 07.2022

Switchboard Operator/Phone Operator/Medical Records Assistant

Tyler Internal Medicine Associates
03.2019 - 04.2022

Carhop

Sonic Drive-In
10.2018 - 02.2019

Cashier

McDonald's
09.2018 - 03.2019

Manager

Whataburger
06.2017 - 08.2018

Cashier/Hostess

China Cafe
05.2016 - 06.2017

GED -

Texas Education Agency

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