Lizbeth Silva
Nashville,TN
Summary
Energetically driving customer satisfaction at Maximus, I leveraged my problem-solving abilities and Microsoft Excel expertise to streamline claim submissions, enhancing productivity. Known for exceptional active listening and critical thinking, I adeptly managed disputes, ensuring swift, effective resolutions and contributing to a significant improvement in service quality.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Maximus
08.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Administered customer benefits programs and assisted with open enrollment.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
Education
High School Diploma -
Rowe High School
Mcallen, TX05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Microsoft Excel
- De-Escalation Techniques
- Quality Control
- Account updating
- Research
- Account Management
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
- Documentation And Reporting
- Attention to Detail
- HIPAA Compliance
- Medical terminology knowledge
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus
08.2021 - 09.2022
High School Diploma -
Rowe High School