Lizbeth Silva

• Assisted customers with inquiries and provided information about products and services
• Resolved customer complaints efficiently, ensuring satisfaction and retention
• Maintained accurate records of customer interactions in database systems
• Collaborated with team members to address high-volume service requests

• Assisted customers with product inquiries, enhancing overall shopping experience.
• Managed inventory levels by restocking shelves and organizing merchandise displays.
• Collaborated with team members to ensure smooth store operations during peak hours.
• Maintained accurate cash drawers and balanced registers at end of shifts.
• Processed customer transactions efficiently using point-of-sale systems.

• Increased customer satisfaction by responding to requests for additional cleaning services in a timely manner.
• Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
• Monitored industry trends to stay current on best practices for efficient and effective cleaning services provision.
• Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.

• Utilized communication skills to convey product knowledge effectively
• Adapted quickly to changes in procedures and technology systems
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Trained new team members on customer engagement techniques and company policies for improved service quality.
• Implemented efficient checkout processes, reducing wait

times and enhancing overall customer satisfaction.

• Shipping and Receiving and process return and quality control
• Scheduled shipments pick up and deliveries
• Implemented correct documentation for internationals shipments