LIZBETH TORRES
Fort Worth
Summary
Detail focused data entry and customer focused professional with 2 years of experience in data entry and 5 years in logistics and technical operations. Skilled in data validation, reporting, and process optimization, with strong experience in data entry, healthcare claim processing, billing support, appointment scheduling, and logistics. Known for delivering accurate results, maintaining compliance, and providing excellent service to both patients and internal teams. Skilled in multi-monitor workflows, documentation accuracy, and resolving issues in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Data Analyst
Ceris
09.2023 - Current
- Process claim data including patient information, billing details, service dates, and provider records.
- Conduct detailed review of patient and provider information including service dates, bill amounts, and itemized bill details.
- Verify and review healthcare billing information, ensuring accuracy before and after data entry.
- Verify accuracy of claim data before and after entry into the database.
- Maintain HIPAA Compliance while handling sensitive patient data and internal communication.
- Process claims efficiently while upholding accuracy standards.
- Research and gather supporting documents for claim processing.
- Support healthcare claim processing by validating itemized bills and maintaining complete documentation.
- Assist with patient and provider–related inquiries by clarifying claim discrepancies and updating records.
- Assist colleagues and management in meeting production goals.
- Adapt to additional responsibilities, including mail handling and workflow optimization.
Logistics Manager
Elite Cellular
12.2017 - 07.2023
- Performed quality control checks on mobile devices, ensuring data wipes and functionality met standards.
- Provided customer service and support while resolving order and shipment inquiries.
- Processed and scanned up to 2,000 phones per day with high accuracy.
- Maintained detailed records and inventory tracking in MS Excel.
- Documented test results and analyzed performance data.
- Supported paperless data entry and multi-monitor workflows.
- Directed shipping and receiving of high-volume daily operations, ensuring accuracy and efficiency.
- Enhanced customer satisfaction by monitoring order fulfillment and resolving issues promptly.
- Diagnosed and resolved hardware, software, and network issues.
- Coordinated communication between sales, production, and distribution to streamline operations.
- Negotiated favorable terms with carriers, reducing costs while maintaining service quality.
- Trained and supervised staff on job duties, policies, and safety procedures.
Front Desk Receptionist
Trans/Hazmat Environmental Services (Arrow Personnel)
07.2017 - 11.2017
- Managed incoming calls, scheduled appointments, and arranged driver travel.
- Prepared invoices, scanned/faxed documents, and maintained customer files.
- Prepared reports and documentation using collected data.
- Ensured accuracy of data entry through MS Excel tracking.
- Scheduled appointments, coordinated travel, and provided front-line customer service.
- Entered customer and driver information with accuracy and prepared reports for internal use.
Education
GED -
Brookhaven College
Dallas, TX1 2016
Skills
- Customer engagement and support
- Appointment scheduling
- Medical terminology
- Customer service and patient assistance
- Health care appointment scheduling
- Claims processing and Billing support
- Patient records handling
- Inbound and outbound calling
- Warehouse and Inventory Management
- Service desk support
- HIPAA compliance and regulations
- Bilingual: English and Spanish
- Data Entry (High volume and accuracy)
- Staff training
Timeline
Data Analyst
Ceris
09.2023 - Current
Logistics Manager
Elite Cellular
12.2017 - 07.2023
Front Desk Receptionist
Trans/Hazmat Environmental Services (Arrow Personnel)
07.2017 - 11.2017
GED -
Brookhaven College