Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizbeth Valdez

Naples

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

4
4
years of professional experience

Work History

Patient Service Representative

DCA
08.2022 - 05.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Beauty Advisor

Ulta Beauty Inc.
06.2023 - 01.2025
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

School Aged Childcare Worker

Sports Club
07.2021 - 07.2022
  • Enhanced children''s social skills by implementing group activities and fostering positive interactions among peers.
  • Facilitated transitions between various activities during after-school hours to maintain structure and consistency for students'' experiences within the program environment.
  • Continuously sought professional development opportunities to remain current on best practices in child development and education for school-aged children.
  • Provided individualized support for students with special needs to promote success in all areas of development.
  • Communicated effectively with school staff regarding student behavior or academic concerns as needed throughout the year.
  • Maintained a safe and secure environment for children, conducting regular safety checks of facilities and equipment.

Hostess

Pinchers Crab Shack
01.2021 - 07.2021
  • Greeted guest and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with servers about new tables, changes in food availability, and customer comments.

Education

Associate of Arts -

Florida SouthWestern State College
Naples, FL

Palmetto Ridge High School
Naples, FL
05-2020

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Document filing
  • Conflict resolution
  • Fluent in Spanish
  • Problem-solving
  • Phone and email etiquette
  • Reliable
  • Effective Communication

Languages

Spanish
Full Professional

Timeline

Beauty Advisor

Ulta Beauty Inc.
06.2023 - 01.2025

Patient Service Representative

DCA
08.2022 - 05.2025

School Aged Childcare Worker

Sports Club
07.2021 - 07.2022

Hostess

Pinchers Crab Shack
01.2021 - 07.2021

Associate of Arts -

Florida SouthWestern State College

Palmetto Ridge High School

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