Summary
Overview
Work History
Education
Skills
Timeline
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Lizbeth Vidaurri

Edinburg,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Insurance Sales Producer position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Personal Lines Insurance Sales Agent Producer

Farmers Insurance Company
02.2023 - Current
  • Top agency producer and exceeded 30k in monthly premium sales.
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed strong relationships with clients, leading to increased referrals and business growth.
  • Showcased expertise in industry trends at trade shows and conferences while representing the organization professionally throughout all interactions with potential clients or partners.
  • Collaborated with underwriters to ensure appropriate coverage for clients at competitive rates.
  • Delivered educational presentations on insurance products, helping clients make informed decisions about their coverage needs.
  • Mentored junior sales agents, sharing best practices in prospecting, relationship-building, and closing techniques that led to improved team performance overall.
  • Provided exceptional customer service by resolving billing issues promptly, addressing concerns professionally, and maintaining open lines of communication with policyholders throughout the lifecycle of policies.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Followed up promptly with interested clients to close sales.
  • Generated quotes and proposals for clients to match individual needs.
  • Met with customers to provide information about available products and policies.
  • Collected premiums on or before effective date of coverage.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Exceeded sales targets consistently by utilizing effective negotiation skills and persuasive selling techniques.

Account Manager/Customer Service Representative/Logistics Manager

RSL LOGISTICS LLC
01.2019 - Current
  • Implemented customer service policies and procedures for consistent performance standards.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed customer service budgets for cost-effective staff and resource allocation.
  • Maintained relationships with various suppliers (Produce Connection, Colimex, C.H.Robinson).
  • Resolved customer service inquiries and complaints to maintain satisfaction.
  • Networking and building relationships with clients.
  • Collaborated with sales team to rise sales volume.
  • Excellent Interpersonal Skills.
  • Knowledgeable in quickbooks, and Microsoft Office.



Sales Associate/Merchandise Manager/Supervisor

JCPenney
12.2016 - 07.2017
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

Digital Marketing Certification

IAP COLLEGE
03.2023

Licenses & Certifications
03.2023

Associate Degree - Interdisciplinary Studies

South Texas College
Mcallen, TX
05.2017

High School Diploma -

Johnny G Economedes High School
McAllen, TX
06.2014

Skills

  • Staff Monitoring
  • Scheduling and Coordinating
  • Productivity Standards
  • Inventory Accuracy
  • Social Media Platforms
  • Retail Execution
  • POS Inventory System Operation
  • Accounts Payable and Accounts Receivable
  • Microsoft Office
  • Payroll Administration
  • Digital Marketing
  • POS Transactions
  • Building rapport
  • Goal-Oriented
  • Customer Needs Assessment
  • Cold-calling
  • Customer Retention
  • Team training and development
  • Licensed Insurance Agent
  • Commercial lines
  • Lead prospecting
  • Sales Quota Achievement
  • Direct Marketing
  • Customer Billing
  • Service Marketing
  • Underwriter Collaboration
  • Multitasking
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Time Management
  • Persuasive Negotiation
  • Inbound and Outbound Calls
  • CSR

Timeline

Personal Lines Insurance Sales Agent Producer

Farmers Insurance Company
02.2023 - Current

Account Manager/Customer Service Representative/Logistics Manager

RSL LOGISTICS LLC
01.2019 - Current

Sales Associate/Merchandise Manager/Supervisor

JCPenney
12.2016 - 07.2017

Digital Marketing Certification

IAP COLLEGE

Licenses & Certifications

Associate Degree - Interdisciplinary Studies

South Texas College

High School Diploma -

Johnny G Economedes High School

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Lizbeth Vidaurri