Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lizbeth Aguilera

Summary

Skilled Pharmacy Technician with a proven track record at CVS Pharmacy, adept in medication dispensing and workflow optimization. Demonstrates exceptional problem-solving abilities and team collaboration, enhancing pharmacy productivity and patient safety. Achieved significant reductions in prescription wait times, showcasing a commitment to efficiency and healthcare regulations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
05.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.

Teacher

Saint Philip's Church
01.2016 - 12.2021
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Front Desk Medical Receptionist

Abc Pediatrics
01.2019 - 03.2020
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.

Pharmacy Intern

Walgreen's Pharmacy
05.2017 - 02.2018
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.

Education

Associate of Science - Pharmacy

San Jacinto College
Pasadena, TX
07-2024

High School Diploma -

North Shore Senior High School
Houston, TX
05-2017

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Insurance verification
  • Healthcare regulations

Certification

  • Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).

Languages

Spanish
Full Professional

Timeline

Pharmacy Technician

CVS Pharmacy
05.2021 - Current

Front Desk Medical Receptionist

Abc Pediatrics
01.2019 - 03.2020

Pharmacy Intern

Walgreen's Pharmacy
05.2017 - 02.2018

Teacher

Saint Philip's Church
01.2016 - 12.2021

Associate of Science - Pharmacy

San Jacinto College

High School Diploma -

North Shore Senior High School

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Lizbeth Aguilera