Lizbeth Aguilera
Summary
Skilled Pharmacy Technician with a proven track record at CVS Pharmacy, adept in medication dispensing and workflow optimization. Demonstrates exceptional problem-solving abilities and team collaboration, enhancing pharmacy productivity and patient safety. Achieved significant reductions in prescription wait times, showcasing a commitment to efficiency and healthcare regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
14630 Crosby Tx 77532
05.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Teacher
Saint Philip's Church
9700 Villita St Houston, Tx 77013
01.2016 - 12.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Front Desk Medical Receptionist
Abc Pediatrics
13711 Wallisville Rd Houston, Tx 77049
01.2019 - 03.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
Pharmacy Intern
Walgreen's Pharmacy
15111 Wallisville Rd Houston, Tx 77049
05.2017 - 02.2018
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
Education
Associate of Science - Pharmacy
San Jacinto College
Pasadena, TX07-2024
High School Diploma -
North Shore Senior High School
Houston, TX05-2017
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Healthcare regulations
Certification
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
CVS Pharmacy
05.2021 - Current
Front Desk Medical Receptionist
Abc Pediatrics
01.2019 - 03.2020
Pharmacy Intern
Walgreen's Pharmacy
05.2017 - 02.2018
Teacher
Saint Philip's Church
01.2016 - 12.2021
Associate of Science - Pharmacy
San Jacinto College
High School Diploma -
North Shore Senior High School