Lizbeth (Liz) Castaneda
3354w Jordan Lne Pkwy Apt# 409,UT
Overview
18
18
years of professional experience
Work History
Manager
HMS Host Maggiano,s Restaurant
Salt Lake City, Utah
09.2024 - Current
- Supervised daily restaurant operations and staff performance.
- Managed inventory levels and ordered supplies as needed.
- Developed training programs for new employees and ongoing staff development.
- Ensured compliance with health and safety regulations in food service.
- Facilitated communication between kitchen staff and front-of-house personnel.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Analyzed operational procedures to improve efficiency and service quality.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Assistant Store Manager
Holiday Oil
Riverton, Utah
09.2023 - 09.2024
- Assisted in daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock to optimize sales potential.
- Supervised team members and delegated tasks to maintain workflow efficiency.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Conducted regular audits of cash registers and financial transactions for accuracy.
- Implemented promotional displays to drive product awareness and sales growth.
- Collaborated with management to develop strategies for improving store performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assistant Manager (Par-time)
IHOP Diner
Draper, Utah
11.2022 - 10.2023
- Supervised daily operations ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Coordinated shift schedules to optimize staffing and maintain service efficiency.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented new procedures to enhance workflow and improve team collaboration.
- Resolved customer complaints promptly to ensure satisfaction and maintain loyalty.
- Monitored dining area for cleanliness and organized seating arrangements effectively.
- Collaborated with management on promotional events to boost customer engagement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Warehouse
Intermountain Fuse Supply
Salt Lake City, UT
07.2021 - 10.2023
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Redesigned warehouse layout to optimize space utilization and facilitate smooth traffic flow.
- Used pallet jacks to move items to and from warehouse locations.
- Collaborated with coworkers on special projects to improve team efficiency. to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Arranged items on store racks and shelves, checking correct location and prices.
- Generated warehouse shipping documents, packing lists and invoices.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Coordinated updates to warehouse systems, enhancing operational efficiency and minimizing errors.
- Monitored inventory levels, performed cycle counts and audits, and addressed discrepancies to ensure accurate records.
- Researched issues to address shipping errors and packaging mistakes.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Store Manager (Part-Time)
Dollar Tree
Taylorville, UT
04.2022 - 11.2022
- Supervised daily store operations and ensured adherence to company policies.
- Trained and developed team members on customer service standards.
- Managed inventory levels and organized merchandise displays effectively.
- Assisted in creating weekly schedules for staff coverage and efficiency.
- Implemented loss prevention strategies to minimize theft risks.
- Resolved customer complaints promptly to enhance shopping experience.
- Collaborated with management on promotional activities and sales events.
- Conducted regular store audits to maintain cleanliness and organization standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assistant Manage of Maintenance
SME Steel
West Jordan, UT
10.2016 - 07.2021
- Processed sales transactions to prevent long customer wait times.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated company records and resources to support team members in completing special projects efficiently.
- Created and maintained detailed documents, charts, and spreadsheets to organize company information for easy access.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Assisted with payment processing and investigated financial discrepancies.
- Directed clients and guests to correct departments, rooms, and staff members.
- Contacted customers regarding account updates and potential problems.
- Processed accounts payable and receivable updates to ensure accuracy and timeliness of financial records.
- Executed document copying, scanning, and filing processes to maintain organized office records.
- Responded to requests by preparing and sending files and documents.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
- Prepared and issued purchase orders, invoices and statements.
- Generated regular reports such as maintenance.
Inventory Control Specialist
Backcountry.com
West Valley City, UT
05.2008 - 10.2016
- Investigated and resolved inventory record variances to ensure accuracy.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Managed weekly inventory tracking and identified items for reorder to maintain supply continuity.
- Verified receipt of returned materials to maintain accuracy of vendor credits.
- Verified prices and computed totals to complete accurate invoices.
- Streamlined inventory management processes to prevent markdowns and optimize stock levels.
- Updated system with inventory details into the system to update status reports.
- Reviewed accuracy of vendor credits by analyzing the receipt of returned materials.
- Monitored project progress and presented status to leaders to solve productivity issues.
Sales Representative
EZ Pawn
Salt Lake City, UT
02.2014 - 05.2016
- Sold products by highlighting unique features and educating customers on applications to enhance purchasing decisions.
- Provided product and service consultations while utilizing upselling techniques to maximize sales opportunities.
- Surpassed daily sales goals by cross-selling and promoting additional products.
- Arranged merchandise with signage and displays to drive customer sales and reduce overstock.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Processed orders through company system and coordinated product deliveries.
- Reviewed files, recordings, and documents to gather information for requests.
- Collected signatures for financial documents and invoices to ensure proper processing. for financial documents and internal and external invoices.
Education
Specialist of Education -
Universidad Pedagogica National
Mexico06.1998
High School Diploma -
Heriberto Kehoe Vincent
Mexico06.1997
Skills
- Warehouse operations
- Materials handling and transport
- Loading and unloading
- Inventory tracking
- Inventory replenishment
- Freight operations
- Merchandise stocking
- Merchandise restock
- Product organization
- Facilities maintenance
- Safety data sheets
- Microsoft Excel
- Microsoft Outlook
- Report writing
- Report production
- Vendor relations
- Store planning and display design
- Adaptive team player
- Staff supervision
- Inventory management
- Budget monitoring
- Effective communication
- Problem solving
- Time management
- Business development
- Budget control
- Team leadership
- Operations management
- Regulatory compliance
- Shift scheduling
- Business administration
- Schedule preparation
- Expense tracking
- Documentation and reporting
- Sales management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Manager
HMS Host Maggiano,s Restaurant
09.2024 - Current
Assistant Store Manager
Holiday Oil
09.2023 - 09.2024
Assistant Manager (Par-time)
IHOP Diner
11.2022 - 10.2023
Assistant Store Manager (Part-Time)
Dollar Tree
04.2022 - 11.2022
Warehouse
Intermountain Fuse Supply
07.2021 - 10.2023
Assistant Manage of Maintenance
SME Steel
10.2016 - 07.2021
Sales Representative
EZ Pawn
02.2014 - 05.2016
Inventory Control Specialist
Backcountry.com
05.2008 - 10.2016
Specialist of Education -
Universidad Pedagogica National
High School Diploma -
Heriberto Kehoe Vincent