Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizbeth M. Jackson-Santiago

Orlando

Summary

Dynamic and detail-oriented professional with proven organizational skills and a strong background in customer relations. Adept at managing multi-line telephone systems and scheduling appointments efficiently, enhancing client satisfaction through effective communication and problem resolution. Committed to maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Receptionist

East Orlando Animal Hospital
05.2024 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Warehouse Worker

Amazon
07.2022 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Receptionist

Sycamore Veterinary Hospital
05.2021 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Phlebotomy - Phlebotomist

Concorde Career College
Orlando, FL
10.2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Multi-line telephone operation

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

East Orlando Animal Hospital
05.2024 - 02.2025

Warehouse Worker

Amazon
07.2022 - 05.2024

Receptionist

Sycamore Veterinary Hospital
05.2021 - 08.2022

Phlebotomy - Phlebotomist

Concorde Career College

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Lizbeth M. Jackson-Santiago