Lizbett Cantu
Corpus Christi,TX
Summary
Dynamic professional with a proven track record at Teleperformance USA, enhancing patient satisfaction and streamlining processes. Expert in retail experience and store organization, demonstrated through innovative merchandising strategies that boosted sales performance. Excels in managing high-pressure situations with compassion and professionalism, showcasing strong multitasking and customer service skills.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
HomeGoods, TJX Companies
11.2023 - 01.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Created attractive displays to promote items.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Implemented innovative solutions to address common merchandising challenges such as limited space or high-traffic areas within the store layout.
Merchandise Associate
DD's Discount Store
11.2022 - 05.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Implemented innovative solutions to address common merchandising challenges such as limited space or high-traffic areas within the store layout.
- Maintained up-to-date knowledge of current trends and customer preferences, adjusting merchandise presentation accordingly.
- Used pallet jacks to move and position merchandise.
Customer Service Representative
Teleperformance USA
07.2020 - 04.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Restaurant Hostess
Buffet City
07.2018 - 08.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma -
Lincoln High School
Brownsville, TX06.2018
Skills
- Retail experience
- Store Organization
- Cash Management
- Merchandise movements
Timeline
Merchandise Associate
HomeGoods, TJX Companies
11.2023 - 01.2024
Merchandise Associate
DD's Discount Store
11.2022 - 05.2023
Customer Service Representative
Teleperformance USA
07.2020 - 04.2022
Restaurant Hostess
Buffet City
07.2018 - 08.2019
High School Diploma -
Lincoln High School