Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Work Availability
Software
Websites
Languages
Timeline
AssistantManager
Liz Boyd

Liz Boyd

Human Services Professional
Fullerton,CA

Summary

Human Services professional specializing in program coordination, process streamlining, case management, and system navigation. Experienced in advocacy, group facilitation, mental health support, and guiding authenticity exploration, with a strong focus on autism, neurodivergent, underserved, and at-risk populations. Proven ability to design inclusive, trauma-informed programs that advance equity, accessibility, and community impact across higher education and nonprofit settings. Open to remote, hybrid, or local roles in human services, mental health, mentoring, program development, hands-on case management, DEI, higher education, or mission-aligned operations.

Overview

11
11
years of professional experience
5
5
Certifications
7
7
years of post-secondary education

Work History

Character & Conflict Group Leader Intern

CSUF Health & Human Development
01.2025 - 05.2025
  • Co-facilitated trauma-informed, person-centered group sessions for 10 participants, addressing grief, loss, identity, self-advocacy, and cultural sensitivity.
  • Documented and tracked participant progress using SOAP notes to inform individualized support and program evaluation.
  • Designed and implemented creative, neuro-affirming activities that promoted self-expression, confidence, and engagement, achieving 90% participant involvement.
  • Participated in reflective supervision to monitor facilitation effectiveness and improve session outcomes.

Legal Case Manager Intern (Remote)

Community Legal Aid SoCal
08.2024 - 11.2024
  • Conducted needs assessments and provided tailored legal case management for clients facing legal, housing, immigration, domestic violence, and social service challenges.
  • Managed case files, documentation, and compliance, while assisting clients with public benefits applications and delivering crisis intervention.
  • Coordinated with community organizations and advocated for clients to enhance access to housing, health, and social services.

Peer Mentor Intern

CSUF Health & Human Development
01.2024 - 05.2024
  • Mentored neurodivergent students, supporting academic, personal, and social development, goal-setting, and self-advocacy, while fostering a sense of community and belonging.
  • Organized and attended campus events, facilitating social engagement and interactive activities to connect mentees with peers and build inclusive networks.
  • Provided emotional support and conflict resolution, addressing individual student needs and collaborating with faculty to guide access to resources and support services.
  • Collaborated with faculty to identify student needs, contributing to tailored support services and resource allocation.

Legal Analyst & Executive Assistant (Hybrid)

Litigation Practice Group
11.2020 - 10.2022
  • Led cross-functional operations overhaul, streamlining workflows, reducing bottlenecks by 80%, rebuilding SOPs, launching departments, and ensuring quality assurance across multiple teams, while minimizing team burnout.
  • Served as liaison between executives, management, and staff, facilitating communication, training, and collaboration to support staff well-being, maintain compliance, and improve operational efficiency.
  • Identified and implemented process improvements, analyzing workflows, developing SOPs, and executing strategic initiatives that enhanced team performance, client satisfaction, and employee engagement.

Family Caregiver

Self-Employed
05.2019 - 11.2020
  • Provided personalized, in-home care for a family member with Congestive Heart Failure, supporting daily living, medication management, and health monitoring.
  • Coordinated healthcare appointments and communicated with providers to ensure continuity of care and adherence to medical guidance.
  • Maintained a safe, organized living environment and supported nutrition and well-being through meal preparation and lifestyle management.

Admistrative Assistant

CSUF Civil Engineering Dept / Fullerton College Writing Center
08.2014 - 12.2016
  • Managed student support, appointment scheduling, and academic advising with discretion and accuracy.
  • Assisted in scheduling tutoring and advising appointments and managing calendars, optimizing time management for faculty and improving accessibility for students.
  • Reduced wait times for students seeking assistance by swiftly resolving inquiries and directing them to appropriate resources or personnel.
  • Maintained accurate student records, ensuring confidentiality while adhering to university guidelines and regulations.

Education

Bachelor of Science - Human Services: Mental Health

Cal State University, Fullerton
Fullerton
08.2023 - 05.2025

Associate of Arts - Communication Studies

Fullerton College
Fullerton, CA
08.2011 - 06.2016

Skills

Client advocacy

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Certification

Adult First Aid | CPR AED, HSI (Valid: Jun 2024 – Jun 2026)

Affiliations

CSUF Disability Studies Student Advisory Group, Student Panelist (Upcoming)

  • Selected to provide input on the development of a new interdisciplinary minor in Disability Studies, advising on course structure and Student Learning Objectives.


CSUF Disability Access and Compliance Committee, Student Committee Member

  • Appointed for a two-year term to advise on campus policies and programs ensuring accessibility and equal participation for students with disabilities, collaborating with faculty, staff, and university leadership to evaluate and improve accommodations and services.


CSUF Abled Advocator's Club, Vice President

  • Led disability advocacy and awareness initiatives, including researching and proposing a Disability Cultural Center, bridging communication between the disabled student body and DSS office, and collaborating with campus stakeholders such as the Assistant Director of DSS, Center for Autism Director, DIRC, and Student Services to enhance accessibility and inclusion on campus.


CSUF Neurodivergent Student Panel, Student Panelist

  • Participated in a panel discussion on neurodiversity strengths and challenges on campus, providing student perspectives to faculty and staff and contributing recommendations for more universally designed, inclusive curriculum practices.

Accomplishments

Founder & Program Designer, The Divergent Project

  • Designed a 16-week trauma-informed, neuro-affirming mentoring program, accessible to all students, regardless of diagnosis, fostering executive functioning, self-advocacy, social skills, emotional intelligence, personal development, and authenticity.


  • Developed strategies to address systemic barriers in employment, healthcare, social services, networking, and community inclusion; project planning completed despite budget and systemic constraints.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365 ( Microsoft 365 (Loop, Co-Pilot, Word, Excel, Outlook, Teams, PowerPoint)

Google Workspace (Sheets, Docs, Forms)

Canva

Calendly

Zoom

Discord

MyGateway

Blackboard

CRM

Languages

English
Native or Bilingual

Timeline

Character & Conflict Group Leader Intern

CSUF Health & Human Development
01.2025 - 05.2025

Domestic Violence Advocate Training, Laura’s House

12-2024

Legal Case Manager Intern (Remote)

Community Legal Aid SoCal
08.2024 - 11.2024

Sexual Abuse Awareness, Abuse Prevention Systems

07-2024
Adult First Aid | CPR AED, HSI (Valid: Jun 2024 – Jun 2026)
06-2024

Inclusion Facilitator / Personal Assistant / Respite Worker Training, Unlimited Possibilities

06-2024

Mandated Reporter: Child Abuse & Neglect, CA DSS

02-2024

Peer Mentor Intern

CSUF Health & Human Development
01.2024 - 05.2024

Bachelor of Science - Human Services: Mental Health

Cal State University, Fullerton
08.2023 - 05.2025

Legal Analyst & Executive Assistant (Hybrid)

Litigation Practice Group
11.2020 - 10.2022

Family Caregiver

Self-Employed
05.2019 - 11.2020

Admistrative Assistant

CSUF Civil Engineering Dept / Fullerton College Writing Center
08.2014 - 12.2016

Associate of Arts - Communication Studies

Fullerton College
08.2011 - 06.2016
Liz BoydHuman Services Professional
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