Lizdamour Rocha
Miami,FL
Summary
Highly accomplished, results-focused professional with proven success in organizing high-volume workloads in fast-paced environments. Adept at managing calendars and scheduling meetings with internal and external attendees, tracking deadlines, and prioritizing tasks. Excellent written and verbal communication skills, including writing detailed reports, correspondence, and emails, as well as conveying information in person and via phone. Skilled in supervising junior team members on company policies, procedures, and processes.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Loews Hotels
Coral Gables, FL
02.2023 - Current
- Coordinated meeting and work schedules for staff teams and executives.
- Managed director's calendar and prepared meeting agenda and materials.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Made travel arrangements for employee trips and conferences.
- Created PowerPoint presentations used for diverse business needs.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Obtained signatures for financial documents and internal and external invoices.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
Administrative Manager
The Collection Miami
04.2021 - 02.2023
- Developed and implemented administrative procedures to maximize efficiency.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Communicated job expectations and trained staff to promote team building and discipline.
- Serve as dedicated customer advocate and brand ambassador, playing a crucial role in shaping the client experience at the dealership
- Act as a liaison between the clients and the respective in-store departments including: Service, Sales, Parts and Loaner vehicles
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Administrative Assistant
First Services Residential
07.2019 - 04.2021
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Conducted and initialized background checks for potential employees.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
Administrative Assistant
Brickell Motors
01.2016 - 07.2019
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education
Associate of Science - Human Services, General
Miami Dade College
Miami, FL06-2023
Introduction To Psychology Certificate - Psychology
Yale University
New Haven, CT11.2019
High School Diploma -
Miami Senior High School
Miami, FL12.2017
Skills
- Strong organizational skills
- Interpersonal skills
- Oral and written communication
- Ability to multitask
- High degree of confidentiality
- Attention to detail
- Payroll Verification
- Fluent in English and Spanish
- Insurance eligibility verifications
- Administrative operations
- Word, Excel, PowerPoint and Outlook
- Planning & Organizing
- Supervision & Leadership
- Travel Coordination
- Personal Correspondence
- Project Coordination
- Hospitality Environment
Accomplishments
08/01/2023
- Recognized as Employee of the Month for outstanding performance and team contributions.
Timeline
Executive Assistant
Loews Hotels
02.2023 - Current
Administrative Manager
The Collection Miami
04.2021 - 02.2023
Administrative Assistant
First Services Residential
07.2019 - 04.2021
Administrative Assistant
Brickell Motors
01.2016 - 07.2019
Associate of Science - Human Services, General
Miami Dade College
Introduction To Psychology Certificate - Psychology
Yale University
High School Diploma -
Miami Senior High School