Lizel Dizon
Fullerton,California
Summary
Dedicated Access Representative with a strong focus on patient registration, insurance verification, and data accuracy. Proven track record of enhancing healthcare service delivery by streamlining communications and ensuring compliance with policies. Recognized for high productivity and efficiency in task completion, demonstrating exceptional problem-solving and time management skills. Committed to providing outstanding customer service while maintaining confidentiality and fostering patient satisfaction.
Overview
23
23
years of professional experience
Work History
UC Irvine Medical Center
02.2022 - Current
- Managed efficient scheduling of specialty consultations, immediate appointments, and high-priority patients.
- Ensure prompt and precise patient scheduling through effective collaboration with clinic personnel.
- Supported Senior Access Representative and contributed to reaching department objectives through answering inbound calls.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Ensure gathering correct data for clinical records and information in Epic.
- Validated insurance coverage and matched appointments to authorizations.
- Collaborated with clinical and administrative staff to meet patient needs.
- Aid in training new Senior Access Representatives.
Senior Access Representative
UC Irvine Medical Center
03.2008 - 01.2019
- Appropriately schedule, reschedule, or cancel appointments in a timely manner.
- Respond effectively and appropriately to questions and concerns expressed by patients and staff.
- Obtain accurate demographic information, as well as other financial and clinical information, for Epic.
- Verify insurance eligibility, and educate patients about their eligibility status.
- Accurately documents the patient’s request for assistance from the physician and clinical staff.
- Ensure appointments conform to established authorizations.
- Screen emergency calls and forward them to the triage nurse as appropriate.
- Assist in training new agents.
Customer Service Representative
Import Stone Usa
Anaheim, CA
02.2007 - 03.2008
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Mentored junior team members and managed employee relationships.
Technical Support Supervisor
Link2 Support
05.2002 - 06.2006
- Ensured customer issues were resolved by providing technical support through various modes such as phone, email, and chat.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Implemented quality assurance protocols to ensure accuracy of customer information.
- Developed training materials for new hires in the Technical Support team.
- Tracked employee attendance, leave requests, overtime hours.
- Coached employees on improving their communication skills when interacting with customers.
- Monitored performance metrics to ensure high-quality customer service standards were met.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Education
Bachelor in Science - Computer Science
Adamson University
Skills
- Appointment scheduling and registration
- Skilled in Epic Software Use
- Insurance Eligibility Verification
- Health insurance knowledge
- Healthcare Terminology
- Efficient Data Management
- Interdepartmental Coordination
- Ethical Professionalism
- Conflict resolution
- Strong organizational skills
- Comprehensive Policy Insight
- Effective Team Collaboration
Timeline
UC Irvine Medical Center
02.2022 - Current
Senior Access Representative
UC Irvine Medical Center
03.2008 - 01.2019
Customer Service Representative
Import Stone Usa
02.2007 - 03.2008
Technical Support Supervisor
Link2 Support
05.2002 - 06.2006
Bachelor in Science - Computer Science
Adamson University
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