Lizelia Cid Sanchez
Los Angeles,CA
Summary
Dynamic Shift Leader at McDonald’s with a proven track record in team motivation and customer service excellence. Skilled in cash handling and problem-solving, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Trained new employees to uphold food safety standards, ensuring efficient operations and minimizing waste during peak service times.
Overview
12
12
years of professional experience
Work History
Shift Leader
McDonald’s
Los Angeles, CA
04.2018 - Current
- Supervised team members to ensure efficient operations during peak service times.
- Trained new employees on customer service protocols and food safety standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Front End Supervisor
Ross Dress for Less
Paramount, CA
06.2017 - 01.2020
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members to enhance productivity and service levels.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Food Production Worker
Arevalo's Tortilleria
Montebello, CA
08.2017 - 04.2018
- Operated production machinery to ensure efficient food processing.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with cross-functional teams to optimize production workflows.
Supervisor of Operations
Magic Laundry Services
Montebello, CA
02.2013 - 05.2017
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored staff, fostering a collaborative work environment.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
Certificate - Medical Assistant
East Los Angeles Skill Center
Los Angeles, CA12.2012
James A. Garfield High School
Los Angeles, CA06.2010
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
Languages
English
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
McDonald’s
04.2018 - Current
Food Production Worker
Arevalo's Tortilleria
08.2017 - 04.2018
Front End Supervisor
Ross Dress for Less
06.2017 - 01.2020
Supervisor of Operations
Magic Laundry Services
02.2013 - 05.2017
Certificate - Medical Assistant
East Los Angeles Skill Center
James A. Garfield High School