LIZELLE CARRILLO
Dallas,TX
Summary
I am a leader, fast learner, and a hard worker. I take my school and job seriously and determine to be the best that I can be for myself and my employer. Experienced and knowledgeable information technology.
Overview
7
7
years of professional experience
Work History
Customer Service Representative /Appointment Scheduler
Motiiv BDC
Dallas, TX
07.2023 - Current
- Maintained accurate records of all tasks completed by the team.
- Coordinated with other departments regarding resources needed for specific projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Tier Two Customer Service Representative
Thrift Saving Plan
Dallas, TX
12.2020 - 04.2023
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken about their accounts
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Complete contract forms, prepare change of address records, or issue service discontinuance orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Puma Van Lines
Dallas, TX
05.2019 - 03.2020
- Internal and external service/resolution
- Internal communications with sales, dispatch, and Forman to assure SLA are completed
- External communications via email, phone and text providing a transparent experience to meet their expectations
- Troubleshooting internal infrastructure by:
- Installing, repairing, and updating software i.e
- Microsoft 365, 8x8 communications and software updated
- Support the cloud solution utilizing and multi-site for Office 365 i.e
- Purging dated customer documents and organizing existing customer databases
- Communication and participating in leadership strategic planning sessions to improve customer experience i.e
- Notification of customer increment increase cost prior to delivery
- Write and manage the customer documentation i.e
- The bill of lading, Revise estimates or any other important documentation.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Assistant Manager
Burger
Dallas, TX
01.2017 - 04.2019
- Customer service /resolution
- Money management
- Vendor management
- Troubleshooting
- Team building skill set
- Community Liaison
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Machine Operator Production
Shipping Clark
Dallas, TX
03.2018 - 06.2018
- Worked at an accelerated speed 2
- Prepared machine for production processes by equipping with required tools and parts.
- Verified production orders prior to starting set-up.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
Education
Adjusting License -
Online Texas All-Line Adjuster
Dallas, TX01-2024
Associate of Science - Computer Science
Mountain View College
Dallas, TX12.2020
High School Diploma -
Tyler Street Christian Academy
Dallas, TX05.2016
Bachelor of Arts - Business Administration
University of North Texas At Dallas
Dallas, TXSkills
- Adept at providing computer support
- Skilled in systems troubleshooting, installations, and maintenance
- Top customer-service and help desk skills
- Creative Problem Solving
- Issue and Complaint Resolution
- Customer Service
Awards and Acknowledgements
Rotary Youth Leadership Award in 2015. Assistant Coach for St. Elizabeth Tyler Street Christian Academy Can Food Drive Initiative Chair St. Clara Academy Mentorship
Timeline
Customer Service Representative /Appointment Scheduler
Motiiv BDC
07.2023 - Current
Tier Two Customer Service Representative
Thrift Saving Plan
12.2020 - 04.2023
Customer Service Representative
Puma Van Lines
05.2019 - 03.2020
Machine Operator Production
Shipping Clark
03.2018 - 06.2018
Assistant Manager
Burger
01.2017 - 04.2019
Adjusting License -
Online Texas All-Line Adjuster
Associate of Science - Computer Science
Mountain View College
High School Diploma -
Tyler Street Christian Academy
Bachelor of Arts - Business Administration
University of North Texas At Dallas