Lizet Castillo
Elgin,IL
Summary
Compassionate nursing assistant professional experienced in direct patient care and team collaboration. Skilled in time management and maintaining accurate health records, fostering a positive and safe environment for patients. Experienced in managing front desk activities and maintaining a welcoming atmosphere for clients. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Pearl
Elgin, IL
05.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas to enhance safety.
- Documented patient care information accurately in electronic health records systems.
- Provided emotional support and companionship to patients, fostering a positive environment.
- Followed infection control protocols to minimize risk within healthcare settings.
Receptionist
Pampered Pets Resort And Spa
West Dundee, IL
10.2022 - 05.2025
- Managed client inquiries and appointment scheduling efficiently.
- Welcomed guests, ensuring exceptional customer service experience.
- Coordinated pet check-ins and check-outs seamlessly.
- Maintained cleanliness and organization in reception area consistently.
- Processed payments and maintained accurate financial records daily.
Bartender
The Milk Mail
West Dundee, IL
06.2021 - 10.2021
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline drink preparation processes, improving service efficiency.
- Trained new staff on bar operations, drink recipes, and customer service best practices.
- Handled cash transactions accurately while providing friendly service to guests at the bar.
Receptionist
Greater Family Health Center
Sycamore, IL
08.2020 - 04.2021
- Handled phone communications, directing calls to appropriate staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Associate of Science - Nursing
Elgin Community College
Elgin, IL05-2027
Associate of Arts -
Elgin Community College
Elgin, IL05-2022
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Nursing Assistant
The Pearl
05.2025 - Current
Receptionist
Pampered Pets Resort And Spa
10.2022 - 05.2025
Bartender
The Milk Mail
06.2021 - 10.2021
Receptionist
Greater Family Health Center
08.2020 - 04.2021
Associate of Science - Nursing
Elgin Community College
Associate of Arts -
Elgin Community College