Lizet Reynoso
Sarasota,FL
Summary
Highly skilled in fast and accurate data entry, showcasing significant experience in managing large volumes of information. Possess strong organizational skills and ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability in improving data processing workflows, leading to increased efficiency in previous roles.
Overview
19
19
years of professional experience
Work History
Office Manager
Team Success - South Campus
Sarasota, FL
07.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained professional demeanor by staying calm when addressing unhappy customers (parents)
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Managed scheduling and coordination of all administration/teacher/parent meetings
- Attended all meeting minutes for all faculty, administration, and director meetings
- Diligently documented 'meeting minutes' during faculty, administration, and director's meetings, and submitted by deadline
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Created daily reports and monthly reports using various programs
- Created advanced reports as needed
- Entered and submit data entry with accuracy and in a timely manner
- Assist with data audits to identify and correct errors or inconsistencies
- Follow up on student's attendance, attendance reports, and letters
- Responded promptly to all email inquiries
- Use of Microsoft Word, Microsoft Excel, Microsoft Powerpoint, and various programs
- Translating in Spanish for parent/teacher/admin meetings
Receptionist
Team Success - North Campus
Bradenton, FL
08.2020 - 07.2024
- Operated multi-line telephone system to answer and direct high volume of calls
- Answered phone promptly and directed incoming calls to correct offices
- Greeted incoming visitors, staff members, students, administrators, and vendors professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints
- Scheduled, coordinated and confirmed appointments and meetings
- Handled cash transactions and maintained sales and payments records accurately
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
- Completed data entry and filing to keep records updated for easy retrieval and audit purposes
- Organized and maintained files and records to ensure up-to-date documentation
- Completed all tasks in compliance with company policies and procedures
- Tracked important information in excel spreadsheets and word and ran reports
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Used Microsoft Excel, Microsoft Word, and a variety of software programs for internal data
- Ensured all attendance related information was submitted and completed in a timely manner
- Create and respond to emails
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements
- Sorted, received, and distributed mail correspondence between departments and personnel
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Assisted in coordination of company events, contributing to successful and well-organized functions
- Attend faculty meetings, take all meeting minutes, and upload meeting minutes by deadline
- Assist with Spanish translation in meetings
Sales Associate (Part-time)
Bed Bath and Beyond
Sarasota, FL
02.2020 - 12.2021
- Engage with customers in a courteous, helpful, and respectful manner, promptly and politely
- Resolve customer issues as necessary to ensure customer satisfaction
- Organize and straightens merchandise areas on the sales floor
- Process customer transactions/exchanges/returns through the register
- Execute activities related to store initiatives to offer customers additional products and services such as special sale items and credit card applications
- Answer phone in a courteous manner and direct customer to correct department
- Handle all curbside orders and online orders
Department Supervisor (Full time)
H&M (Hennes & Maritz)
Sarasota, FL
02.2017 - 02.2020
- Maintain customer service using the 5 basic demands
- Oversee customer service, floor coverage and sales merchandising presentation
- Ensure operating functions including the opening and closing of the store
- All merchandise is received and placed on the floor in a timely manner and guidelines
- Assist management team with maximizing sales through commercial focus
- Execute campaigns, promotions and activities assigned by store management
- Assist management with the training and development of Sales Advisors
- Address any loss prevention and safety issues with management team
Sales Advisor (Full Time)
H&M (Hennes & Maritz)
Sarasota, FL
11.2014 - 02.2017
- Customer Service demonstrating the 5 basic demands
- Assisting customers in the fitting room and at the cash point
- Ring on the register, report and handle all transactions, receipts and bag merchandise
- Answer phones courteously
- Unload delivery truck, receive, open and unpack merchandise
- Processing, stocking, replenishing, folding, hanging, displaying and merchandising garments per company guidelines
- Execute reductions, price changes and transfers
- Supported with the store openings for H&M at Sarasota 395, 413 and Ft
- Lauderdale
Distribution Coordinator (Full time)
Swimwearboutique.com and Swimwear Boutique Retail Store
Sarasota, FL
04.2013 - 08.2014
- Confirm all purchase orders are placed on time and within set guidelines
- Voucher all purchase orders
- Adjust and correct inventory
- Keep in direct contact with designers
- Maintain back-order logs
- Shipment of all merchandise to customers
- Resolve all issues with shipments
Assistant Manager (Full time)
El Mariachi Loco Inc.
Sarasota, FL
01.2010 - 03.2013
- Organize Archives, Accounts Payable and Accounts Receivable
- Capable of training new employees and delegating tasks to 30 employees in four stores
- Managing and Balancing checks books and bank account transfers
- Maintaining compliance with state laws concerning check cashing
- Prepare weekly reports to review for CEO
- Improves overall efficiency within stores
Customer Service Representative/ Teller
El Mariachi Loco Inc.
Sarasota, FL
02.2006 - 01.2010
- Bank Teller
- Wire Transfers Agent
- Responsible for assisting clients
- Improves overall efficiency within stores
Education
Bachelors of Arts - Fashion Merchandising
International Academy of Design & Technology
Tampa, FL12.2012
Study Abroad Student - Fashion Marketing/Consumer Behavior, Fashion Publicity/Promotion
American Intercontinental University
London, U.K.07.2011
Skills
- Customer service
- Office/staff management
- Organizational skills
- Data entry
- Documentation and control
- Scheduling
- Conflict management
- Employee training
- Computer skills
- MS office
Languages
Read, write and speak fluent Spanish/English
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Team Success - South Campus
07.2024 - Current
Receptionist
Team Success - North Campus
08.2020 - 07.2024
Sales Associate (Part-time)
Bed Bath and Beyond
02.2020 - 12.2021
Department Supervisor (Full time)
H&M (Hennes & Maritz)
02.2017 - 02.2020
Sales Advisor (Full Time)
H&M (Hennes & Maritz)
11.2014 - 02.2017
Distribution Coordinator (Full time)
Swimwearboutique.com and Swimwear Boutique Retail Store
04.2013 - 08.2014
Assistant Manager (Full time)
El Mariachi Loco Inc.
01.2010 - 03.2013
Customer Service Representative/ Teller
El Mariachi Loco Inc.
02.2006 - 01.2010
Bachelors of Arts - Fashion Merchandising
International Academy of Design & Technology
Study Abroad Student - Fashion Marketing/Consumer Behavior, Fashion Publicity/Promotion
American Intercontinental University
Similar Profiles
Latwaron GainesLatwaron Gaines
CNA - Certified Nursing Assistant at South CampusCNA - Certified Nursing Assistant at South Campus
Diana ChampionDiana Champion
Writing tutor at Student Success Studio at the California State University of San Bernardino, Palm Desert CampusWriting tutor at Student Success Studio at the California State University of San Bernardino, Palm Desert Campus
Scott MannScott Mann
Licensed Real Estate Agent and Realtor® at Success Property Brokers And Team GerchickLicensed Real Estate Agent and Realtor® at Success Property Brokers And Team Gerchick