Lizet Villanueva-Pinero
Brooklyn
Summary
Patient Business Representative specializing in insurance verification and claims resolution. Expertise in streamlining patient inquiries and enhancing service access, leading to improved patient care. Extensive experience in patient registration and billing management, with a strong focus on electronic health records. Proven track record of contributing to efficient administrative operations and increasing patient satisfaction.
Overview
23
23
years of professional experience
Work History
Patient Business Representative
Mount Sinai West Hospital
New York
04.2015 - Current
- Streamlined management of patient inquiries to enhance access to services.
- Coordinated insurance verification for appointments and treatments.
- Pre-admitted patients while ensuring efficient handling of administrative tasks.
- Acted as liaison with insurance companies to resolve claims issues.
- Maintained accurate census and charge data for financial reporting.
- Assisted patients with billing inquiries and payment arrangements.
- Updated patient records in electronic health systems with precision.
- Collaborated with medical staff to improve patient care processes.
Billing/Receptionist
Jose A. Genao DDS
Brooklyn
08.2002 - 08.2015
- Utilized coded data to produce and submit claims to insurance companies.
- Collaborated with insurance companies, healthcare providers, and patients to ensure claim processing.
- Verified patient insurance coverage for accurate claim submission.
- Managed facility accounts receivable reports to maintain financial accuracy.
- Completed administrative tasks, including filing, faxing, and managing phone communications.
- Verified patient information to support efficient administrative operations.
Medical Assistant/Receptionist/Clerical
Phoenix Medical Centre
Brooklyn
01.2012 - 05.2012
- Recorded vital signs, including blood pressure, height, weight, pulse, and temperature.
- Performed electrocardiograms and phlebotomy on 10 to 20 patients weekly.
- Welcomed patients and visitors by addressing inquiries in person and over the phone.
- Maintained patient appointment schedules by notifying providers of arrivals and delays.
- Anticipated patient anxieties to provide comfort and reassurance during visits.
- Managed data entry through E-clinical systems for accurate patient records.
- Ensured reception area remained organized to create a welcoming environment.
- Assisted with patient questions to enhance overall experience.
Education
Associate of Arts - Medical Assistant
ASA College
Brooklyn, NY07-2012
Skills
- Insurance verification
- Patient registration
- Claims resolution
- Electronic health records
- Financial reporting
- Billing management
- Healthcare compliance
- Problem solving
- Effective communication
- Conflict resolution
- HIPAA compliance
- Medical billing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Patient Business Representative
Mount Sinai West Hospital
04.2015 - Current
Medical Assistant/Receptionist/Clerical
Phoenix Medical Centre
01.2012 - 05.2012
Billing/Receptionist
Jose A. Genao DDS
08.2002 - 08.2015
Associate of Arts - Medical Assistant
ASA College
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