Lizeth Alaniz
Manor,TX
Summary
I am a reliable and communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have history with managing large amounts of inbound calls and sustaining satisfactory relationships with customer while working for Directv. I possess outstanding active listening and multitasking abilities. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am very skilled in working under pressure and adapting to new situations and challenges. I am also an educated Certified Substitute Teacher with 7 years of experience teaching elementary students as a long term substitute. With proven history of handling over twenty three students per classroom while maintaining organization and functionality. Committed to student success, happiness and learning. Always going above and beyond.
Overview
20
20
years of professional experience
Work History
Long Term Substitute
Manor Independent School District
Manor , TX
2016.08 - Current
- Encouraged critical thinking skills and problem-solving strategies among students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Built and strengthened positive relationships with students, parents and teaching staff.
Team Leader
Lowe's
Austin , TX
2007.07 - 2010.10
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained positive working relationship with fellow staff and management.
- Maintained daily inventory to facilitate successful material distribution.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
DIRECTV
Mcallen , TX
2004.01 - 2007.06
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Some College (No Degree) - Medical Office Computer Specialist
South Texas Vocational Technical Institute - McAllen
Mcallen, TX2002-06
High School Diploma -
Nikki Rowe High School
McAllen, TX2001-05
Skills
- Behavior Modeling
- Discussion Facilitation
- Lesson Plan Implementation
- Parent Communication
- Records Management
- Positive Reinforcement
- Organizational Abilities
- Data Entry
- Inbound and Outbound Calling
- Account Updating
- Clerical Support
- Documentation
- Client Relations
- Medical Terminology Knowledge
- Retail Sales Customer Service
- Call Center Operations
Timeline
Long Term Substitute
Manor Independent School District
2016.08 - Current
Team Leader
Lowe's
2007.07 - 2010.10
Customer Service Representative
DIRECTV
2004.01 - 2007.06
Some College (No Degree) - Medical Office Computer Specialist
South Texas Vocational Technical Institute - McAllen
High School Diploma -
Nikki Rowe High School
Similar Profiles
Tara JohnsonTara Johnson
Behavior Specialist - Structured Classroom at Manor Independent School DistrictBehavior Specialist - Structured Classroom at Manor Independent School District
TyAsia FarleyTyAsia Farley
Substitute Teacher, K-12 at Manor Independent School DistrictSubstitute Teacher, K-12 at Manor Independent School District
James QuiramJames Quiram
Director of Human Capital at Manor Independent School DistrictDirector of Human Capital at Manor Independent School District