Lizeth Banda

Shift Leader Manager

McDonald’s

07.2022 - Current

Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Exercised composure under pressure and in escalated customer service scenarios.
Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
Cooperated with coworkers to improve customer experience and manage storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Kept employees operating productively and working on task to meet business
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Supervised employees and oversaw quality compliance with company standards for food and services.
Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Tracked receipts, employee hours, and inventory movements
Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
Created and implemented strategies for improving operational efficiency and accuracy.
Kept accurate and detailed records of personnel progress and productivity.
Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
Excelled in every store position and regularly backed up front-line staff.
Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
Improved team efficiency by streamlining shift scheduling and task delegation.
Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
Conducted regular performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for personal development.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Scheduled staff to establish adequate coverage during peak business hours.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Built relationships with customers and managed accounts to drive revenue and profit.
Managed staff hiring, training and supervision.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Cultivated professional working relationships with peers and supervisors.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Collaborated with other leaders and executives to direct workflow and support operations.
Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Troubleshot equipment to reduce service calls and downtime.

Summary

Overview

Work History

Shift Leader Manager

Education

Associate Degree In Nursing - Medical Assistant

Skills

Accomplishments

Certification

Languages

Timeline

Shift Leader Manager

Associate Degree In Nursing - Medical Assistant

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