Lizeth Barreiro
Bellflower,CA
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Orientated to bring outstanding skills thru active listening, analytical problem-solving skills, oral and written communication. Enhances customer experiences by understanding their needs and desires to create solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TJX
10.2022 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Desk Receptionist
Holiday Inn Express Hotel
11.2017 - 12.2018
- Completed all tasks in compliance with company policies and procedures.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
GED -
Cerritos College
Norwalk, CA05.2019
Skills
- Customer Retention Strategies
- Microsoft PowerPoint
- Issue and Complaint Resolution
- Complaint Handling
- Organizational Skill
- Team Collaboration
- Reliability
- Problem Solving Aptitude
- Multitasking Abilities
- Attention to Detail
- Customer Service
- Spanish Fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
TJX
10.2022 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
11.2017 - 12.2018
GED -
Cerritos College