Lizeth Beltran
Fort Worth,TX
Summary
Highly motivated and customer focused individual with office experience and a background in insurance, seeking for a position which provides exceptional customer service support that contributes to the success of the organization.
Overview
7
7
years of professional experience
Work History
Client Contact Specialist
Millenial Specialty Insurance
01.2022 - Current
Manage incoming and outgoing correspondence via email.
Assisted customers with insurance inquiries, policy changes, and resolved customer complaints in a timely manner and professional manner.
Stayed updated on company and insurance regulations while being knowledgeable on insurance terminology.
Sort and complete emails according to priority.
Strive to reduce email count by developing effective customer service.
Researched customer issues in order to provide alternate solutions.
Assistant Manager
Blessed By PBH Inc.
12.2016 - 01.2022
Contact customers via email making sure customer satisfaction is the primary goal.
Asses and monitor inventory levels.
Developed an operating system in order to ensure packages are sent and received on time.
Training and managing employees while creating a safe, efficient work environment.
Manage logistics for day to day shipping requirements.
Product labeling and printing. Making sure all products are safely packaged according to company standards.
Education
High School Diploma -
Paso Del Norte Academy
El Paso, TX05.2010
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
- Excellent analytical and problem solving skills
- Attention to detail and ability to work with numerical data accurately
- Exceptional written and verbal communication skills
- Ability to provide excellent customer service and support
- Familiarity with insurance terminology and processes
- Strong time management and organizational skills
- Ability to work independently and collaboratively in a team enviroment
- Proactive and self motivated with a strong attention to detail
- Bilingual
- Ability to handle confidential information with discretion
Spanish
Fluent in Spanish.
Languages
Spanish
Professional Working
Timeline
Client Contact Specialist
Millenial Specialty Insurance
01.2022 - Current
Assistant Manager
Blessed By PBH Inc.
12.2016 - 01.2022
High School Diploma -
Paso Del Norte Academy
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