Lizeth Cortez
Concord,CA
Overview
8
8
years of professional experience
Work History
Clinical Office Assistant
La Clinica Dental Of Children's Hospital
Oakland, CA
10.2023 - Current
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Handled incoming phone calls professionally, directing callers to appropriate staff members while providing courteous assistance.
- Prepared examination rooms prior to each visit, ensuring cleanliness and proper setup for efficient patient care delivery.
- Reduced no-show rates by implementing reminder calls for upcoming appointments, improving overall clinic productivity.
- Retrieved and entered data into medical records system.
- Collected payment for services rendered, operated cash register and maintained accurate till.
- Facilitated smooth daily operations by coordinating physician schedules, optimizing time management and minimizing conflicts.
- Maintained HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Improved office organization by implementing efficient filing systems for both physical and digital documents.
- Assisted patients with filling out intake forms accurately so that their medical history could be best understood by the healthcare provider.
- Used EPIC and Dentrix to schedule appointments for doctor visits and procedures.
- Answering High volume calls
Medical Receptionist
CityHealth Urgent Care
Oakland, CA
04.2022 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Sales Associate, General Manager
Cricket Wireless
Oakley, CA
01.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Server,Host
The Old Spaghetti Factory
Concord, CA
10.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Skills
Customer Service:
- Customer service (5 years)
- Outstanding customer service skills
- Strong communication skills, both verbal and written
Organizational/ Administratie
- Scheduling
- Project management
- Ability to multitask, prioritize responsibilities, and manage time eectively
- Excellent organizational and administrative skills
- Attention to detail
- Maintaining patient confidentiality and privacy (HIPAA)
- Basic knowledge of insurance billing and coding systems
Leadership/Teamwork
- Leadership
- Teamwork
- Ability to work independently and as part of a team
Software:
- EMR Software
Medical
- Knowledge of medical terminology and basic medical procedures
- Patient preparation
Other
- Decision-making
- Integrity
- Photocopying
- Faxing
- Obtaining records
- Ability to handle stressful or emergency situations
- Patience and compassion
- Physical stamina and strength
- Flexibility and adaptability
- Problem-solving and critical thinking skills
- Respect for privacy and confidentiality
Language
- Bilingual (Spanish)
Timeline
Clinical Office Assistant
La Clinica Dental Of Children's Hospital
10.2023 - Current
Medical Receptionist
CityHealth Urgent Care
04.2022 - 10.2023
Sales Associate, General Manager
Cricket Wireless
01.2021 - 11.2022
Server,Host
The Old Spaghetti Factory
10.2016 - 03.2020