Lizeth Gonzalez
Berwyn,IL
Summary
- Highly motivated and dedicated healthcare professional with over 15 years of experience in the field, seeking to leverage my skills and knowledge in a reputable organization. I aim to provide top-quality care and contribute towards improving the overall efficiency of the healthcare system. My goal is to continue growing professionally while making a significant impact on patients' lives through compassionate and comprehensive medical care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
MacNeal Hospital
Berwyn, IL
04.2024 - Current
- Monitored patient safety and ensured compliance with hospital policies and procedures.
- Provided assistance to medical staff in maintaining patient safety, including monitoring of vital signs and administering first aid when needed.
- Provided emotional support to patients during times of distress or confusion due to illness or injury.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Communicated effectively with members of the healthcare team about issues related to patient safety.
- Conducted regular rounds throughout the facility to ensure all areas were free from hazards and that appropriate security measures were in place.
- Ensured that no dangerous objects were left within reach of hospitalized patients.
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Built strong and trusting rapport with clients and loved ones.
- Attended training to validate or refresh basic professional skills.
- Supported nursing staff in day-to-day operations.
- Greeted, guided and offered assistance to patients and visitors.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Ensure that the patient is not at risk of harm or injury in any way.
- Remain alert at all times when caring for a confused or disoriented individual who may be prone to wandering off.
- Communicate effectively with patients, families and healthcare professionals regarding the status of the patient's health condition.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Document all interactions with patients accurately in accordance with hospital policies and procedures.
- Provide companionship, comfort, and emotional support to patients.
- Changed soiled bed linens, drapes and cubicle curtains.
- Sanitized and cleaned furniture, railings and floors.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Unit Concierge Labor and Delivery/OB triage Department
Advocate Illinois Masonic Medical Center
Chicago, IL
03.2015 - 11.2022
- Ensured a friendly reception for patients and visitors in the labor and delivery department
- Managed patient registrations for OB triage
- Managed inventory in the OB triage area
- Provided efficient telephone assistance by promptly answering calls and directing them accordingly
- Coordinated with doctors and mid-wives to ensure timely patient care.
- Managed procurement and inventory of essential medical supplies for the unit, including needles, syringes, IV pumps, IV fluids, and medicine cups.
- Provided meticulous insurance transition for patients receiving care in OB triage during pregnancy.
- Managed the scheduling of Cesarean sections and inductions of labor for a team of medical professionals
- Streamlined the process of entering physician orders with precision
- Registered newborns into the system immediately upon delivery
- Ensured proper stocking of Operating Rooms and Delivery Rooms
- Supported anesthesiologists with epidural procedures for patient care
- Aided in communication by translating for patients with a sole fluency in Spanish.
- Addressed patient call lights efficiently
- Supported nursing staff with various responsibilities related to Cesarean section procedures, including assisting with attaching SCD boots, cleaning peri area, and attaching leads for the BOVI machine.
- Participated in promptly setting up labor rooms after being informed about new patient arrivals.
Unit Concierge Pediatrics/NICU Department
Advocate Illinois Masonic Medical Center
Chicago, IL
03.2012 - 03.2015
- Greeted patients, parents, and visitors on the pediatric unit
- Conducted informative tours of the unit for parents accompanying newly admitted patients
- Maintained inventory levels for the unit
- Ensured efficient resolution of queries from parents and patients
- Providing efficient phone call management by promptly transferring callers to the correct departments
- Demonstrated strong organizational skills by efficiently managing paperwork for faxing and copying purposes
- Maintained organized and well-stocked supply unit
- Conducted assessments to ensure nurses were adequately equipped for their tasks
- Streamlined the process of acquiring medical equipment
- Entered physician and nurses orders into hospital charting program
- Updated patient room boards with accurate information at the start of each shift.
- Ensured timely delivery of breakfast, lunch, and dinner trays to our young patients and parents
- Expertly tracked patients' vitals along with intake and output information.
- Scheduled and executed regular feeding routines for neonates in the intensive care unit
- Ensured cleanliness and hygiene for NICU/PEDS patients' diapers
- Aided in conducting regular baths for our younger patients
- Conducted daily checks on breast milk for accurate patient identification
- Performed room assessments upon admission and discharge to ensure proper stock and functionality of equipment
- Ensured clutter-free environment in hallways and patient rooms
- Performed regular inspections on respiratory equipment
- Efficiently managed patient documentation process during admissions and discharges
- Facilitating the transition of NICU babies from the ward to the lobby area for their timely discharge.
Staffing Clerk
Washington Hospital
Fremont, Ca
12.2008 - 03.2010
- Responsible for staffing the Hospital with suitable personnel based on floor requirements
- Maintained adequate staffing levels by utilizing floor reports to allocate necessary personnel such as Registered Nurses, License Vocational Nurses, Certified Nurse Assistants, Telemetry Technicians, Birthing Techs and Unit Clerks
- Determined the patient count following an eight-hour shift
- Filled in for sick calls, providing coverage for absent employees
- Initiated communication with Nurses, Certified Nurse Assistants and Licensed Vocational Nurses amidst staffing shortages on the floors.
- Organized morning and evening staffing, ensuring smooth transitions between shifts by notifying next shift of any staff shortages
- Coordinated and optimized printing schedules for hospital personnel.
- Consistently generated and delivered analytical reports for the Chief of Patient Services to monitor hospital performance.
- Efficiently gathered information about patient acuities by reaching out to different floors
- Managed and processed payroll changes efficiently.
Patient Services Clerk
Tri-City Health Center
Fremont, Ca
11.2006 - 12.2008
- Efficiently managed patient registrations and check-ins
- Validated policyholder's qualifications for insurance benefits
- Demonstrated exceptional customer service skills by effectively communicating with patients to coordinate appointments
- Conducting patient screenings to determine eligibility for different insurance or programs provided at the health center
- Successfully managed daily patient registrations while collecting co-pays upon appointment check-in.
- Increased Visit per Day by proactively calling out for appointments
- Managed and executed special projects, including overseeing the Immunization list and coordinating daily reminders for upcoming appointments
- Ensured proper storage of patient confidentiality at close
- Led front desk operations, ensuring efficient patient registration and check-in.
Education
Certified Nursing Assistant -
Career Training Center of Chicago
Chicago 06-2019
Some College (No Degree) -
Malcolm X College
Chicago Skills
- Bilingual (Spanish & English)
- Adaptability and Flexibility
- Dependable
- Knowledgeable
- Positive Attitude
- Admirable Communication skills
- Capable of working independently and in groups
- Stress Tolerance
- Feeding Assistance
- Patient Monitoring
- Emotional Support
- Patient Communication
- Compassionate Care
- Behavior redirection
- Patient Care
- De-Escalation Techniques
- Basic Life Support
- Problem-solving aptitude
- Attention to Detail
Certification
- Certified Nurse Assistant
- Basic Life Support
Languages
Spanish
Professional
Spanish
Native/ Bilingual
Affiliations
- Love to spend time with my dogs and fill them with adventure such as traveling outside of the country with them
- Adore exploring the different, gorgeous cultures and places Mexico has to offer.
- Enjoy exploring different types of cuisine with my siblings
- Take delight in spending time with my family and planning events and vacations with them.
Accomplishments
- Bought a house before the age of 27
- Move out of California to Illinois at 22
- Saved my grandmother's life by performing the heimlich maneuver following CPR in 2023
Timeline
Patient Safety Attendant
MacNeal Hospital
04.2024 - Current
Unit Concierge Labor and Delivery/OB triage Department
Advocate Illinois Masonic Medical Center
03.2015 - 11.2022
Unit Concierge Pediatrics/NICU Department
Advocate Illinois Masonic Medical Center
03.2012 - 03.2015
Staffing Clerk
Washington Hospital
12.2008 - 03.2010
Patient Services Clerk
Tri-City Health Center
11.2006 - 12.2008
Certified Nursing Assistant -
Career Training Center of Chicago
Some College (No Degree) -
Malcolm X College
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