Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizeth Juarez

Rockwall,TX

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a pivotal role at Tmobile. Fluent in English and Spanish, adept at language translation and call management, significantly improved issue resolution efficiency. Skillfully blends problem-solving abilities with customer support expertise to drive positive outcomes and foster trust.

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Representative

Tmoblie
07.2023 - 09.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Type-speaking customers.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Utilized Language proficiency to build relationships with Language-speaking customers.

Sales Associate

Costco
05.2024 - 08.2024
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Dillard's
03.2022 - 10.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Target
01.2020 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate Degree In Nursing - Medical Assisting

Medical Sales College
Plano Tx

Skills

  • Fluent Bilingualism
  • Problem-Solving
  • Language translation
  • Customer Support
  • Call center experience
  • Payment Processing
  • Document Translation
  • Upselling strategies
  • Call Management
  • Payment Collection
  • Call Center Operations
  • Caller Assistance
  • Service Recommendations
  • Records Review
  • Database Management
  • Issue Research

Languages

English ,Spanish
Limited Working

Timeline

Sales Associate

Costco
05.2024 - 08.2024

Bilingual Customer Service Representative

Tmoblie
07.2023 - 09.2024

Sales Associate

Dillard's
03.2022 - 10.2023

Sales Associate

Target
01.2020 - 09.2020

Associate Degree In Nursing - Medical Assisting

Medical Sales College

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Lizeth Juarez