Lizeth Lopez Delgadillo
Fort Worth
Summary
Dynamic Market Financial Center Manager at Bank of America with a proven track record in team development and operational excellence. Expert in fostering client relationships and driving sales growth while ensuring compliance. Skilled in cash handling and performance management, consistently enhancing service delivery and achieving service goals.
Overview
9
9
years of professional experience
Work History
Market Financial Center Manager
Bank of America
12.2024 - Current
- Built and lead high-performance team focused on achieving service goals.
- Tracked metrics to stay up to date on operations.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Manage client traffic, engaging and appropriately routing clients, and fostering client retention
- Drive operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Relationship Banker
Bank of America
02.2022 - 12.2024
- Answered customer questions and explained available services
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Executes the bank's risk culture and strives for operational excellence
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
- Manages financial center traffic, appointments, and outbound calls effectively
Assistant Manager/ Cashier
Alma's Paleteria
07.2016 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily tasks
- Coordinated with head managers to explore new ways to promote and increase sales
- Generated repeat business through exceptional customer service and responded to customer concerns with knowledgeable service and problem solving skills
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new staff to ensure they understood all of our tasks and policy
Education
Associate of Arts - Criminal Justice
Tarrant County College
Fort Worth, TX05-2018
Skills
- Team development
- Business partnership management
- Sales management
- Operations management
- Customer Service
- Cash Handling
- Staff training
- Performance management
Languages
Spanish
Native or Bilingual
Timeline
Market Financial Center Manager
Bank of America
12.2024 - Current
Relationship Banker
Bank of America
02.2022 - 12.2024
Assistant Manager/ Cashier
Alma's Paleteria
07.2016 - 01.2022
Associate of Arts - Criminal Justice
Tarrant County College
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