Lizeth Lozano-Mendez
Grand Rapids,MI
Summary
Results-driven, with a strong background in customer engagement, sales strategies, time management, problem-solving, and communication, resulting in improved productivity in previous roles. Demonstrated ability to handle multiple tasks concurrently while maintaining quality standards, showing adaptability, and resilience under pressure.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
General Assistant
Mid-Michigan
Hudsonville, Michigan
05.2020 - Current
- Maintained supplies by checking inventory levels and ordering items as needed.
- Participated in team meetings to discuss workflow improvements and operational needs.
- Consistently operated various tools and equipment while following safety guidelines.
- Trained new staff on operational procedures.
- Assisted with daily operations while maintaining a clean, safe environment.
Sales Associate, Mechanic
Pep Boys
Comstock Park, Michigan
10.2024 - 10.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Described the merchandise, explained its use, operation, and care.
- Handled customer complaints professionally.
- Assisted customers with product selection and sizing.
- Educated customers on vehicle product features, benefits, and maintenance tips.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Trained new associates on policies, procedures, and customer engagement techniques.
- Answered phone calls to provide information about the store, products, and services.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Placed special orders or called other stores to find desired items.
- Coordinated staff schedules to boost team productivity and efficiency.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance.
- Conducted thorough vehicle inspections to ensure safety.
Sales Associate
Blue Sapphire Jewelers LLC
Grand Rapids, Michigan
02.2022 - 10.2024
- Provided product knowledge to educate clients on gemstones and settings.
- Collaborated with team members to achieve daily sales goals.
- Stocked merchandise and organized inventory for easy access and visibility.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties, such as accepting payments, issuing receipts, and counting money back.
- Answered phone calls to provide service, store, and product information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Bagged or packaged purchases and wrapped gifts.
- Verify that prices on merchandise tags are accurately displayed before offered for sale.
- Crafted custom jewelry designs based on client specifications and preferences.
- Placed special, custom orders for clients, accurately created a visual for approval of a custom piece, and estimated a price.
Education
Some College (No Degree) - Aviation Management
Western Michigan University
Kalamazoo, MI05-2029
Skills
- Customer service
- Team collaboration
- Project management
- Inventory management
- Safety compliance
- Employee training
- Time management abilities
- Sales strategies
- Problem resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Motor Vehicle Mechanic Trainee Permit- Michigan Department of State, Issued on 10/14/2024
Timeline
Sales Associate, Mechanic
Pep Boys
10.2024 - 10.2025
Sales Associate
Blue Sapphire Jewelers LLC
02.2022 - 10.2024
General Assistant
Mid-Michigan
05.2020 - Current
Some College (No Degree) - Aviation Management
Western Michigan University