Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Skills
- Product knowledge
- Complaint handling
- Computer skills
- Data entry expertise
- Multitasking Abilities
- Software troubleshooting
- Professional telephone demeanor
- Microsoft office
- Customer service skills
- Problem-solving
- Bilingual
Languages
Spanish
Native or Bilingual
Work History
Customer Service Associate
FedEx Office
02.2022 - Current
- Process orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Exhibit skill in managing various responsibilities concurrently with a calm attitude.
- Adapted to various roles and functions seamlessly.
- Serve as the primary point of contact for customers, ensuring satisfaction.
- Perform various store roles while maintaining customer focus.
Night Shift Lead
United Cocoa Processor
01.2021 - 01.2022
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Collaborated closely with quality control teams to maintain high-quality standards throughout nighttime operations.
- Coordinated with production managers, monitoring material movement in and out of facility.
- Verified product quality consistently.
- Maintained efficient processes through accurate data entry for day shift.
- Oversaw operation of various machines.
Customer Service Representative
Bank of America
12.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Processed numerous incoming calls efficiently.
- Handled disagreements proficiently, resulting in content customers.
- Ensured customer satisfaction.
Assistant Store Manager
Spa Manufacturers
09.2017 - 10.2019
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coordinated technician dispatch to effectively manage customer spa problems.
Overview
8
8
years of professional experience
Similar Profiles
KEITH MOOREKEITH MOORE
Senior Center Manager at FedEx OfficeSenior Center Manager at FedEx Office
Brady MooreBrady Moore
Assistant Store Manager/Lead Retail Sales Consultant at Fedex OfficeAssistant Store Manager/Lead Retail Sales Consultant at Fedex Office
Mahamadou MaigaMahamadou Maiga
Customer Service Associate at FedEx OfficeCustomer Service Associate at FedEx Office
Nnachi EgwuNnachi Egwu
Customer Service Specialist at FedEx OfficeCustomer Service Specialist at FedEx Office
MA. ELEANOR HIRAMISMA. ELEANOR HIRAMIS
Customer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, IncCustomer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, Inc