Lizeth Maldonado
Humble
Summary
As administrative professional, brings valuable experience in managing school operations and supporting educational staff. Known for reliability and adaptability, fostering collaboration and achieving positive outcomes in fast-paced settings. Skills include effective communication, organizational proficiency, and strong team-oriented approach.
Overview
7
7
years of professional experience
Work History
Psych Technician
Harris Health System-LBJ Hospital
11.2022 - Current
- Administered medications and monitored patient responses in accordance with prescribed treatment plans.
- Assisted in crisis intervention and de-escalation of patients exhibiting challenging behaviors.
- Maintained accurate documentation of patient progress, treatment interventions, and incident reports.
- Trained new staff on safety protocols, patient care standards, and operational procedur
- Streamlined communication between departments to enhance coordination of patient care services.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
- Utilized exceptional active listening skills during one-on-one sessions, identifying concerns or distress signals among patients promptly.
- Assisted in development of therapeutic activities for patients.
- Organized recreational activities to assist in patient recovery.
Receptionist Administrator
United Chiro and Rehab
03.2019 - 11.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling
- Coordinated communication between patients and clinical staff, enhancing service delivery
- Trained new staff on office protocols, fostering a collaborative team environment
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Increased office security by updating visitor check-in procedures and protocols.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for six employees.
- Trained team members on new hotel services and products to support promotional efforts.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Receptionist
Doctors Clinic
01.2020 - 06.2020
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Collaborated with healthcare providers to streamline communication and enhance patient care.
- Developed patient follow-up processes, enhancing overall satisfaction and retention rates.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
Education
No Degree - Health Sciences
Houston Community College
Houston, TXHigh School Diploma -
MacArthur High School
Houston, TX06-2014
Skills
- Detail-orientated
- Critical thinking
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
- Teamwork and collaboration
- Organizational skills
- Active listening
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Psych Technician
Harris Health System-LBJ Hospital
11.2022 - Current
Receptionist
Doctors Clinic
01.2020 - 06.2020
Receptionist Administrator
United Chiro and Rehab
03.2019 - 11.2022
No Degree - Health Sciences
Houston Community College
High School Diploma -
MacArthur High School