LIZETH MEND0ZA

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products.

• Developed and actualized customer service initiatives to decrease wait times.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Resolved concerns with products or services to help with retention and drive sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Cleaned and sanitized surfaces, tools, and equipment.
• Served food according to temperature, safety, and presentation guidelines.
• Provided exemplary service to students, staff, and visitors.
• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Received and stored incoming supplies according to procedures.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Prepared ingredients and recipe components ahead of time.
• Assisted cashiers with processing customer payments and documenting orders.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Reported suspicious activities and persons to law enforcement.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Reported irregularities such as fire and safety hazards to maintenance.
• Monitored employee activities, confirming compliance with security regulations.
• Secured personal and company goods against robbery, vandalism and illegal entry.
• Permitted entry with escort for approved persons into secure locations.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Contacted law enforcement in case of unauthorized persons, documents and materials.
• Authorized entrance papers and granted or denied entrance to building.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Identified violators and escorted departing personnel to guard against theft of property.
• Secured Number doors in office and main building.
• Oversaw entry and exit of up to Number employees and visitors daily.
• Moved throughout facility and among customers to remain aware of developing security situations.
• Inspected Type and Type areas within building to uncover suspicious behavior.
• Detailed security-related incidents into reports for dissemination to Job title.
• Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
• Expertly worked Type and Type equipment, scanning individuals quickly to keep lines continuously moving.
• Supervised creation and validation of anti-terrorism plans on all ships.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Stayed up-to-date on menu changes to help customers make food choices.
• Inspected dishes and utensils for cleanliness.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Prepared specialty desserts for customers for special occasions.
• Supervised restocking of salad bar and buffet for lunch and dinner service.

• Cleaned and sanitized surfaces, tools, and equipment.
• Served food according to temperature, safety, and presentation guidelines.
• Provided exemplary service to students, staff, and visitors.
• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
• Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Received and stored incoming supplies according to procedures.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Prepared ingredients and recipe components ahead of time.
• Assisted cashiers with processing customer payments and documenting orders.
• Restocked condiments, beverages, and utensils per expected use levels.
• Assisted wait staff with timely food delivery and guest requests.
• Engaged in suggestive selling and other sales techniques.
• Assisted customers with carry-out service.
• Provided attentive service and proactively assessed guest needs.