Lizeth Miranda
Cottonwood,AZ
Summary
Dynamic professional with a proven track record in guest services and problem-solving, honed at Hilton Grand Vacations and Sarizona. Fluent in English and Spanish, I excel in hospitality services and time management, achieving positive feedback through exceptional service. Skilled in both oral communication and front office support, I effectively enhance guest and tenant experiences.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Hilton Grand Vacations
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promoted hotel amenities and services to guests, enhancing their stay.
Administrative Assistant
Sarizona
11.2023 - 05.2024
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Promptly responded to tenant complaints and concerns for over 97 properties.
Education
GED -
UEI College
Phoenix, AZ05-2018
Skills
- Guest services
- Problem-solving skills
- Hospitality services
- Time management
- Oral and written communications
- Listening skills
- Front office support
- Lobby oversight
- Fluent in English and Spanish
Timeline
Front Desk Agent
Hilton Grand Vacations
05.2024 - Current
Administrative Assistant
Sarizona
11.2023 - 05.2024
GED -
UEI College
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