Lizeth Moran
Summary
Experienced Customer Service Representative dedicated in providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Committed to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to help on the team to met the goals.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hillel At UCLA
10.2022 - 06.2023
- Handled guest or students needs calmly and professionally, resolving their issues in a timely manner
- Fulfilled office assistant responsibilities, where customer service was priority, quick phone services and call transfers, handled with company deliveries, and a part of the team to scheduled meetings or weekly/ quarterly work study tended schedules.
- Moreover, focused on monitoring and responding to client emails and directed them to the designated department coordinator as well as keeping track of voice memos.
- Additionally, kept track of events and organized them to be aware and create power point slides for quick access to information.
- Also, I performed customer service duties daily with welcoming guests and directing them to their meeting or building Assisted in the training of new front desk hires throughout the academic year of 2022-23
Sales Associate
American Eagle Outfitters, Inc
07.2021 - 09.2021
- Performed daily customer service duties through welcoming guests and assisting them in finding the best options or what suited them, depending their needs.
- Fulfilled the cashier requirements to quickly go through the line and assist customers in the best way possible while being time efficient
- Built rapport with clients by providing quality customer service and problem solving.
- Established personal connections with customers, exceeding customer service expectations.
- Utilized market research and analytics to identify key trends and suggest strategies for improving sales
Receptionist
Stevens Transportation Inc.
07.2021 - 09.2021
- Fulfilled office assistant responsibilities for fast-paced transportation company, where customer service was priority, quick phone services and call transfers, handled with company deliveries, and scheduled meetings or interviews.
- Monitored and responded to client emails and directed them to the designated department as well as keeping track of voice memos.
- Keep track of files and organized them to keep the section in order through department and employees for quick access to information.
- Performed customer service duties daily with welcoming guests and directing them to their meeting or building.
Education
Bachelor of Arts - Spanish With Minor in Mexican Studies
University of California, Los Angeles
Los Angeles, CA06.2023
High School Diploma -
East Bakersfield High School
Bakersfield, CA05.2019
Skills
- Microsoft Office
- Time Management
- Customer Service
- Ability to Multitask
- Microsoft Powerpoint
- Leadership and Teamwork
- Critical Thinking
- Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hillel At UCLA
10.2022 - 06.2023
Sales Associate
American Eagle Outfitters, Inc
07.2021 - 09.2021
Receptionist
Stevens Transportation Inc.
07.2021 - 09.2021
Bachelor of Arts - Spanish With Minor in Mexican Studies
University of California, Los Angeles
High School Diploma -
East Bakersfield High School