Lizeth Olmos

• Optimized order fulfillment efficiency by accurately placing completed customer orders in labeled, temperature-appropriate storage.

• Consistently met deadlines and quality standards by ensuring precision and timeliness in order processing.

• Enhanced operational efficiency by memorizing store layouts and planograms, selecting items via the shortest, most effective route.

• Maintained high customer satisfaction through prompt order completion and accurate, thoughtful product selections.

• Operated and maintained a multimillion-dollar automated system designed for high-volume customer order fulfillment, ensuring peak performance during outbound operations.

• Provided strategic guidance and troubleshooting support, advising on best practices to optimize system functionality and resolve operational issues efficiently.

• Documented and reported structural, software, and hardware concerns through detailed ticketing processes to ensure timely resolution.

• Proficient in inventory management, operational tools, and digital documentation, including word processing, email correspondence, and system reporting.

• Monitored system performance, identified improvement opportunities, and demonstrated adaptability in a dynamic, high-pressure environment.

• Supervised daily operations to ensure a seamless customer experience and provided ongoing support to team members.

• Managed administrative tasks, including paperwork, financial reporting, and inventory control, while addressing employee concerns.

• Directed the team through varying traffic periods, maintaining optimal efficiency and high-quality service standards.

• Facilitated the onboarding and training of new employees, while strategically delegating tasks to enhance workflow.

• Upheld a clean and safe work environment, ensuring strict adherence to safety protocols and industry standards.

• Accurately processed cash and credit card transactions using POS software, ensuring precision in all financial exchanges.

• Oversaw daily cash handling procedures, maintaining meticulous records and minimizing discrepancies.

• Fostered clear communication with team members to establish expectations and align with organizational standards.

• Cultivated a productive and customer-centric atmosphere, consistently adhering to Dairy Queen’s operational guidelines.

• Operated front counter, drive-thru, and other areas, ensuring smooth and efficient service across all stations.

• Took customer orders, prepared meals, and processed payments accurately and promptly.

• Demonstrated strong multitasking skills by efficiently handling multiple orders simultaneously without compromising service quality or efficiency.

• Collaborated effectively with teammates and welcomed coaching and feedback from the management team to improve performance and align with company standards.