Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizeth Ortega

Lancaster,CA

Summary

Highly motivated, dedicated, and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience, and eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Intake Worker

Maravilla Foundation
Lancaster, CA
11.2021 - Current
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Compiled physical and digital documents, charts, and reports.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained accurate records and documented client data in company databases.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Conducted intake assessments for new clients and entered relevant information into database system.
  • Coordinated with community resources to provide comprehensive support services.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.

Warehouse Associate

Cardinal Health
Santa Clarita, CA
12.2018 - 08.2019
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in a controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes, and properly sealed and labeled crates.
  • Updated inventory and production information using warehouse management systems and scanner guns.

Office Clerk

CLD
Lancaster, CA
05.2017 - 11.2017
  • Kept office records organized, and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered the multi-line telephone system and routed calls to the appropriate personnel.
  • Managed client communication, scanned documents, and distributed mail.
  • Collected and coded various documents to prepare for filing, storage, and processing.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

Eastside High School
Lancaster, CA
05.2017

Skills

  • Multi-line phone management
  • Voice communication systems
  • Appointment coordination
  • Client data maintenance
  • Collaborative efforts
  • Empathetic listening
  • Customer Service
  • Interpersonal communication
  • Enhancing process methods
  • Solution-oriented approach
  • Records administration
  • Client onboarding
  • Written and verbal communication
  • Database management
  • Confidentiality compliance
  • Professionalism and ethics
  • Confidentiality
  • Adaptability
  • Policy understanding
  • Multitasking

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Intake Worker

Maravilla Foundation
11.2021 - Current

Warehouse Associate

Cardinal Health
12.2018 - 08.2019

Office Clerk

CLD
05.2017 - 11.2017

High School Diploma -

Eastside High School

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