Lizeth Pinon Garcia
Azusa,CA
Summary
Versatile and dynamic professional with experience at Cathay Bank, adept in regulatory compliance and demonstrating exceptional multitasking abilities. Known for adaptability and problem-solving skills, contributing to increased efficiency and customer satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
AML/Economic Sanctions Analyst
Cathay Bank
02.2022 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Accounting Associate
Therapak LLC
04.2012 - 07.2021
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Input data into spreadsheets and databases.
- Generated daily, weekly and monthly reports for billing department.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Verified accuracy of billing data and corrected discrepancies.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Cashier Assistant
Kids Club
01.2011 - 03.2012
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Retrieved items for customers and verified prices.
- Replenished shelves regularly to meet customer demand and maximise sales.
Education
High School Diploma -
Sierra High School
Glendora06-2010
Skills
- Multitasking Abilities
- Multitasking
- Regulatory Compliance
- Reliability
- Problem-solving abilities
- Adaptability
Timeline
AML/Economic Sanctions Analyst
Cathay Bank
02.2022 - Current
Accounting Associate
Therapak LLC
04.2012 - 07.2021
Cashier Assistant
Kids Club
01.2011 - 03.2012
High School Diploma -
Sierra High School
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