Lizeth Reyna
Edinburg,TX
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
City Of McAllen
08.2022 - Current
- Answered large volume of incoming calls, take messages, transfer calls, resolve general inquires, and public concerns.
- Received, logged and prioritize repairs for water line maintenance calls, dispatch work to pertaining work crews.
- Assisted in troubleshooting system errors.
- Performs clerical and administrative functions to include, providing excellent customer service internal city departments and external city residents.
- Scheduled requested maintenance work orders.
- Followed up with city residents and maintenance crews to ensure work was completed
- Created a ticket for registered utilities companies to mark their underground utility lines via Texas811.
- Requested electronic files, providing information and operating office equipment.
Customer Service Specialist
City Of Edinburg
10.2021 - 08.2022
- As a CSS from Solid Waste Management, greets callers on the phone in a friendly and cheerful manner with the intent of solving and addressing any concerns or questions with the intent to be a one-call resolution asset to the caller.
- Processed credit card payments via phone and posted payments collected on outstanding accounts.
- Initiate repossesion proceedings or hand over the accoun to Code Enforcement for violations
- Conducted complaint investigations by communicating verbally and written responce via webpage (SeeClix).
- Performed analyses to detect unusual account information.
Social Service Office Clerk
Nuestra Clinica Del Valle
05.2018 - 04.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Educated, empowering, and linking the patient to medical and community resources.
- Responded to inquiries from doctor offices for ongoing patient grants.
- Maintained organized files of applications submitted for patient medication assistance.
Patient Acccount Registrar
Medical Center
11.2017 - 01.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Operations Administrative Assistant
LeFleur Transportation
12.2012 - 08.2017
- Aided where necessary across the team and managed day to day office operations to run 100 % smoothly
- Was responsible for all general office duties with strong emphasis on customer service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associates - Social Work
South Texas College
Mcallen, TX12.2023
Skills
- Data Entry Terminal (PDT, Mainframe Terminal)
- Peripheral Devices (Scanners, Printers)
- E-mail Software (Outlook, Thunderbird)
- Microsoft Office (PowerPoint, Excel, Word, Publisher)
- Office Supplies and Inventory
- Workflow Processes
- Operational Requirements
- File and Database Management
- Employee Timesheet Processing
Languages
Spanish
Professional Working
Timeline
Administrative Clerk
City Of McAllen
08.2022 - Current
Customer Service Specialist
City Of Edinburg
10.2021 - 08.2022
Social Service Office Clerk
Nuestra Clinica Del Valle
05.2018 - 04.2020
Patient Acccount Registrar
Medical Center
11.2017 - 01.2018
Operations Administrative Assistant
LeFleur Transportation
12.2012 - 08.2017
Associates - Social Work
South Texas College
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