Lizeth Rodriguez
Houston,TX
Summary
Dependable worker successful providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
10
10
years of professional experience
Work History
Server
Hyatt Regency Houston
Houston, United States
01.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cocktail Waitress
Post Oak Hotel
HOUSTON, TX
09.2021 - 03.2022
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Cafe Piquet
Bellaire, United States
04.2013 - 01.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Teller
Wells Fargo
HOUSTON, TX
09.2013 - 05.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Education
Sharpstown High School
06.2013
Skills
- Age Verification
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Team Player
- Customer Service and Rapport
- Warm and Friendly
- Billing and Payment Processing
- Guest Inquiries
- Guest Satisfaction
- Guest Accommodations
- Phone Inquiries
- Cash Register Operations
Languages
Spanish
Native or Bilingual
Timeline
Cocktail Waitress
Post Oak Hotel
09.2021 - 03.2022
Server
Hyatt Regency Houston
01.2019 - Current
Teller
Wells Fargo
09.2013 - 05.2014
Server
Cafe Piquet
04.2013 - 01.2019
Sharpstown High School