Lizeth Romero
Phoenix,AZ
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Knowledgeable Representative skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Bilingual Floor Associate and Cashier
Dollar Tree
01.2024 - Current
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Worked with loss prevention in monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Worked effectively in fast-paced environments.
- Operated cash register to record transactions accurately and efficiently.
Bilingual Patient Access Specialist
Valleywise Health
06.2021 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Answered incoming calls, scheduled appointments.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Trained new staff on phone and scheduling etiquette.
Bilingual Customer Service Representative
Medix
01.2021 - 06.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Aetna and Medicare Bilingual Representative
CVS/caremark
09.2020 - 12.2020
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Investigated and resolved accounting, service and delivery concerns.
Bilingual Eligibility Specialist
Maximus Federal
08.2020 - 09.2020
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Assistant Chef
Natural Choice Academy
05.2020 - 08.2020
- Ensured compliance with all health and safety regulations, maintaining a safe work environment for all employees.
- Set up and broke down kitchen for service.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Replenished food and ingredients supplies to meet service demand.
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Assisted in inventory management, ensuring proper stock levels for optimal kitchen performance.
- Modified recipes to accommodate dietary restrictions and allergies.
Warehouse Worker
Amazon
04.2020 - 05.2020
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Consistently lifted materials weighing as much as 50 pounds.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Skilled at working independently and collaboratively in a team environment.
Prep Cook
Lolo's Chicken And Waffles
01.2020 - 03.2020
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Bilingual Dispatcher and Transportation Scheduler
Jet Limousine And Transportation
09.2019 - 12.2019
- Communicated with customers to provide delivery updates and resolution.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Bilingual Prep Cook and Server
Sodexo
07.2019 - 09.2019
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Showcased creativity in garnishing dishes, adding visual appeal that enhanced overall dining experience for guests.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Bilingual Cashier and Floor Associate
Phoenix College
06.2019 - 07.2019
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Upsold additional products and services to customers, increasing revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista/Waitress
Berry Divine
09.2018 - 12.2018
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Barista/Waitress
Bertha's Cafe
01.2018 - 05.2018
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Leasing Agent
Fountain Oaks
06.2015 - 02.2016
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Negotiated favorable lease terms with prospective tenants while adhering to company guidelines and legal requirements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept meticulous records of correspondence between management and tenants.
- Responded to Common Area Maintenance (CAM) inquiries.
- Registered clients on database to enable tracking history and maintain updated records.
- Participated in property inspections to prepare for move-ins and move-outs.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Generated leads for sales and rental properties through cold calls and referrals.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative/Sales
Advanced Call Center Technologies LLC
01.2011 - 04.2013
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Bostrom Alternative Center
Phoenix, AZ05.2008
No Degree -
Metro Tech High School
Phoenix, AZ05.2008
Skills
- Deadline Management
- Safe workplace procedures
- Pricing Accuracy
- Product Knowledge Expertise
- Excellent work ethic
- Task Delegation
- Verbal Communication
- Written Communication
- Analytical Thinking
- Problem-Solving
- Customer Relations
- Excellent Communication
- Problem Resolution
- Task Prioritization
- Self-Directed
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Floor Associate and Cashier
Dollar Tree
01.2024 - Current
Bilingual Patient Access Specialist
Valleywise Health
06.2021 - Current
Bilingual Customer Service Representative
Medix
01.2021 - 06.2021
Aetna and Medicare Bilingual Representative
CVS/caremark
09.2020 - 12.2020
Bilingual Eligibility Specialist
Maximus Federal
08.2020 - 09.2020
Assistant Chef
Natural Choice Academy
05.2020 - 08.2020
Warehouse Worker
Amazon
04.2020 - 05.2020
Prep Cook
Lolo's Chicken And Waffles
01.2020 - 03.2020
Bilingual Dispatcher and Transportation Scheduler
Jet Limousine And Transportation
09.2019 - 12.2019
Bilingual Prep Cook and Server
Sodexo
07.2019 - 09.2019
Bilingual Cashier and Floor Associate
Phoenix College
06.2019 - 07.2019
Barista/Waitress
Berry Divine
09.2018 - 12.2018
Barista/Waitress
Bertha's Cafe
01.2018 - 05.2018
Leasing Agent
Fountain Oaks
06.2015 - 02.2016
Customer Service Representative/Sales
Advanced Call Center Technologies LLC
01.2011 - 04.2013
High School Diploma -
Bostrom Alternative Center
No Degree -
Metro Tech High School