Brenda Galindo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
United Health Centers
11.2020 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Front Office Receptionist
Concentra Urgent Care
10.2018 - 10.2020
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Physical Therapist Aide
Dueker Fee Physical Therapy
03.2016 - 04.2017
- Enhanced patient recovery by supporting physical therapists in providing therapeutic exercises and treatments.
- Supported optimal patient care by efficiently setting up therapy equipment according to therapist specifications before each session.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
- Improved overall clinic efficiency by maintaining organized therapy spaces and equipment inventory.
- Fostered positive relationships with patients by actively listening to concerns, offering encouragement, and providing ongoing education on their condition.
- Ensured patient safety during therapy sessions, effectively monitoring their progress and adjusting support as needed.
- Communicated with physicians to provide updates on patient care.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted the therapist with the modalities (laser, paraffin wax, infrared light t.e.n.s unit
- Scanned and filed forms, reports, and correspondence.
Education
Certified Medical Assistant -
San Joaquin Valley College
Fresno, CA06.2016
Skills
- Strong empathy
- Problem-Solving
- Team Collaboration
- Flexible Schedule
- Call Screening
- Registration and Scheduling
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Bilingual (Spanish/English)
- HIPAA Compliance
- Excellent Customer Service
- Multitasking and Organization
Timeline
Patient Access Representative
United Health Centers
11.2020 - Current
Medical Front Office Receptionist
Concentra Urgent Care
10.2018 - 10.2020
Physical Therapist Aide
Dueker Fee Physical Therapy
03.2016 - 04.2017
Certified Medical Assistant -
San Joaquin Valley College
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