Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lizeth Serna

Summary

Hardworking and passionate job seeker with strong organizational skills eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Specialty Team Leader

Rodeo Dental & Orthodontics
05.2021 - Current
  • Collaborated with other departments to develop cohesive strategies for reaching company goals, streamlining communication channels for better decision making.
  • Developed high-performing teams by setting clear expectations, fostering open communication, and providing consistent support.
  • Drove process improvements by analyzing current workflows, identifying bottlenecks, and proposing viable solutions that boosted productivity levels within the team.
  • Improved customer satisfaction ratings by addressing concerns promptly and implementing solutions tailored to individual needs.
  • Enhanced team performance by implementing effective training programs and providing regular feedback.
  • Cultivated a culture of continuous improvement within the team by encouraging idea-sharing sessions where employees could suggest new ways of working more efficiently.

Office Manager

Rodeo Dental & Orthodontics
06.2020 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Manager

Rodeo Dental & Orthodontics
11.2019 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Treatment Coordinator

Rodeo Dental & Orthodontics
09.2018 - 11.2019
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Completed annual chart audits.
  • Prepared schedules for office and hospital general anesthesia to boost care access.
  • Proactively addressed potential barriers to treatment completion such as transportation issues or childcare needs.

Dental Assistant

Rodeo Dental & Orthodontics
04.2017 - 09.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.

Front Desk Receptionist

La Quinta Inn & Suites In
01.2016 - 04.2017
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Supported event planning efforts by coordinating room bookings and accommodations for large groups.

Restock

American Eagle Outfiters
11.2014 - 04.2017
  • Assisted customers in locating products, providing exceptional service while restocking shelves.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Unloaded arriving product stock and moved to store display areas.
  • Assisted in maintaining accurate pricing throughout the store, updating price tags and confirming correct product placement during restocking activities.
  • Supported store management with various tasks as needed, including inventory counts and assisting customers when not actively engaged in restocking duties.
  • Demonstrated adaptability in adjusting to changing store layouts and stocking requirements as necessitated by new product line introductions or shifting sales trends.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.

Education

High School Diploma -

Veterans Memorial High School
Mission, TX
06.2015

Skills

  • Mentoring and Coaching
  • Budgeting and finance
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Cleaning and organization
  • Multitasking and Organization
  • Critical Thinking
  • Adaptability and Flexibility
  • Decision-Making
  • Schedule Management

Certification


  • Registered Dental Assistant
  • N20 Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Specialty Team Leader

Rodeo Dental & Orthodontics
05.2021 - Current

Office Manager

Rodeo Dental & Orthodontics
06.2020 - 05.2021

Office Manager

Rodeo Dental & Orthodontics
11.2019 - 03.2020

Treatment Coordinator

Rodeo Dental & Orthodontics
09.2018 - 11.2019

Dental Assistant

Rodeo Dental & Orthodontics
04.2017 - 09.2018

Front Desk Receptionist

La Quinta Inn & Suites In
01.2016 - 04.2017

Restock

American Eagle Outfiters
11.2014 - 04.2017

High School Diploma -

Veterans Memorial High School

Similar Profiles

CREATE PROFILE
Lizeth Serna