Lizeth Serna
Summary
Hardworking and passionate job seeker with strong organizational skills eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialty Team Leader
Rodeo Dental & Orthodontics
2021.05 - Current
- Collaborated with other departments to develop cohesive strategies for reaching company goals, streamlining communication channels for better decision making.
- Developed high-performing teams by setting clear expectations, fostering open communication, and providing consistent support.
- Drove process improvements by analyzing current workflows, identifying bottlenecks, and proposing viable solutions that boosted productivity levels within the team.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing solutions tailored to individual needs.
- Enhanced team performance by implementing effective training programs and providing regular feedback.
- Cultivated a culture of continuous improvement within the team by encouraging idea-sharing sessions where employees could suggest new ways of working more efficiently.
Office Manager
Rodeo Dental & Orthodontics
2020.06 - 2021.05
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manager
Rodeo Dental & Orthodontics
2019.11 - 2020.03
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Treatment Coordinator
Rodeo Dental & Orthodontics
2018.09 - 2019.11
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Completed annual chart audits.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Proactively addressed potential barriers to treatment completion such as transportation issues or childcare needs.
Dental Assistant
Rodeo Dental & Orthodontics
2017.04 - 2018.09
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Front Desk Receptionist
La Quinta Inn & Suites In
2016.01 - 2017.04
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
Restock
American Eagle Outfiters
2014.11 - 2017.04
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
- Assisted in maintaining accurate pricing throughout the store, updating price tags and confirming correct product placement during restocking activities.
- Supported store management with various tasks as needed, including inventory counts and assisting customers when not actively engaged in restocking duties.
- Demonstrated adaptability in adjusting to changing store layouts and stocking requirements as necessitated by new product line introductions or shifting sales trends.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX06.2015
Skills
- Mentoring and Coaching
- Budgeting and finance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Cleaning and organization
- Multitasking and Organization
- Critical Thinking
- Adaptability and Flexibility
- Decision-Making
- Schedule Management
Certification
- Registered Dental Assistant
- N20 Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Specialty Team Leader
Rodeo Dental & Orthodontics
2021.05 - Current
Office Manager
Rodeo Dental & Orthodontics
2020.06 - 2021.05
Office Manager
Rodeo Dental & Orthodontics
2019.11 - 2020.03
Treatment Coordinator
Rodeo Dental & Orthodontics
2018.09 - 2019.11
Dental Assistant
Rodeo Dental & Orthodontics
2017.04 - 2018.09
Front Desk Receptionist
La Quinta Inn & Suites In
2016.01 - 2017.04
Restock
American Eagle Outfiters
2014.11 - 2017.04
High School Diploma -
Veterans Memorial High School
- Registered Dental Assistant
- N20 Certified
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