Lizeth Serrano
Las Vegas
Summary
Dynamic leader with proven experience in staff management and customer service excellence, honed at Divine Gift Collection and McDonald's Restaurant. Excelled in enhancing customer satisfaction, resolving conflicts, and driving team performance through effective training and development. Skilled in negotiation and time management, significantly contributing to operational efficiency and profitability.
Overview
4
4
years of professional experience
Work History
Manager
Divine Gift Collection
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Cashier
McDonald's Restaurant
10.2020 - 03.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Desert Rose
Las Vegas, NVSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Staff management
- Task delegation
- Documentation and reporting
- Sales techniques
- Sales management
- Negotiation
Languages
Spanish
Native or Bilingual
Timeline
Manager
Divine Gift Collection
03.2021 - Current
Customer Service Cashier
McDonald's Restaurant
10.2020 - 03.2021
Desert Rose
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