Lizeth Valdivia
San Luis,AZ
Summary
Dynamic professional with a proven track record at Advanced Call Center Technologies LLC, excelling in fraud detection and customer service. Adept at problem-solving and fostering teamwork, I consistently deliver results while maintaining a positive attitude. Bilingual and fast-learning, I thrive in high-pressure environments, ensuring client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Back Office
Advanced Call Center Technologies LLC
San Luis, AZ
03.2021 - Current
- We take Domestic Violence calls through the Safe Connection Act which means we assist on separation the victim(s) line from abuser's account or removing abuser line from victim's account due to a domestic situation and to seek finacial support.
- We also research fraud from OSAS department, we work with AT&T on helping customers including business accounts to fall under scam from callers pretending to be ATT employees.
Cashier
Home Depot
Poway, CA
10.2020 - 02.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
Team Lead
Chick-fil-A
Poway, CA
08.2019 - 08.2020
- Trained new staff in relevant processes and procedures.
- Maintained accurate records of employee attendance and task completion times.
Education
Certificate - Cosmetology
Bellus Academy
Poway, CA05-2020
Associate of Arts - Homeland Security
Arizona Western College
Yuma, AZSkills
- Fraud detection
- Customer service
- Communication skills
- Back office
- Problem solving
- Teamwork
- Positive Attitude
- Punctual and Reliable
- Fast learning
- Bilingual
Timeline
Back Office
Advanced Call Center Technologies LLC
03.2021 - Current
Cashier
Home Depot
10.2020 - 02.2021
Team Lead
Chick-fil-A
08.2019 - 08.2020
Certificate - Cosmetology
Bellus Academy
Associate of Arts - Homeland Security
Arizona Western College