Lizeth Vega
Penitas,TX
Summary
Dynamic Area Manager II at Amazon with a strong record in operational efficiency and performance optimization. Proven leadership in enhancing productivity and achieving top rankings through effective labor planning and staff development. Skilled in Microsoft Office and committed to fostering a safe, high-performing work environment.
Overview
7
7
years of professional experience
Work History
Area Manager II of Operations
Amazon
Richmond, TX
08.2022 - Current
- Experienced Area Manager with a proven track record in logistics and fulfillment. Key responsibilities and achievements include:
- Supervised the assigned building area, focusing on optimizing performance and efficiency. Analyzed key metrics (rates, units per tote, cycle time) to guide associates and improve productivity. Developed and implemented action plans to enhance performance, and increase order fulfillment rates. Conducted safety audits and coaching sessions to promote a safe work environment. Managed labor planning and daily forecasts, including volume capacity, transfers, returns, and attendance. Provided regional updates on cost per shift and production status, ranked #1 manager in the department for six consecutive months. Demonstrated strong leadership skills, and commitment to operational excellence.
- Managed daily operations in high-volume fulfillment center.
- Trained and coached team members on best practices.
- Implemented safety protocols to maintain a secure work environment.
- Oversaw inventory management and ensured stock accuracy.
Customer Representative II
Manpower
Mission, TX
07.2021 - 07.2022
- In this temporary role, I was responsible for reviewing COVID test results for clients to ensure compliance with destination-specific criteria, including test type, test date, test time, lab name, and client name. I also examined vaccine cards, verifying that they met requirements such as matching names, dates of birth, vaccine dates, and the details on CDC-administered vaccine cards. My responsibilities expanded as I became part of the email and chat support team for the VeriFLY project, where I addressed frequently asked questions about navigating the application, provided troubleshooting assistance for various application issues, and reviewed COVID test and vaccination information via email. Additionally, I informed clients of travel restrictions at their destinations, and assisted them with troubleshooting Wi-Fi, mobile devices, and computer navigation to effectively use the online application. This multifaceted role allowed me to offer comprehensive support, and ensure a smooth travel verification process for clients.
- Maintained accurate records of customer interactions in the database.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Consulted with customers regarding needs and addressed concerns.
Customer Representative I
AppleOne
Mission, TX
07.2020 - 12.2021
- In this temporary role, responsibilities encompassed delivering comprehensive information about the Pandemic EBT program to clients, assessing eligibility requirements, and calculating the benefits for each student under Pandemic SNAP. This required a clear explanation of the calculation methodology to ensure clients understand their benefits. Additionally, the position involved handling applications over the phone, addressing escalations and denials inquiries from clients, and efficiently submitting necessary case information to supervisors for further action with the Health and Human Services Commission. A key aspect of the role was building rapport with clients, which facilitated effective communication and trust. Furthermore, the ability to multitask was essential, as accurate data entry into the system was crucial for maintaining precise case and call records.
- Managed customer accounts, ensuring up-to-date information and account accuracy.
- Utilized CRM software to track customer interactions and resolve issues promptly.
- Conducted follow-up communications to ensure customer satisfaction after service interactions.
Assistant General Manager
Stripes
Mission, TX
07.2019 - 07.2020
- Dedicated Assistant Manager with a strong focus on customer service, and operational efficiency. Key responsibilities and achievements include:
- Maintained a clean, organized, and inviting store atmosphere. Efficiently managed inventory, including stocking and ordering processes. Supported the general manager with high-level administrative tasks, such as training and mentoring new recruits and existing staff members. Resolved customer complaints and inquiries effectively. Conducted regular inventory assessments, set daily sales goals, and provided coaching on promotional strategies. Demonstrated strong leadership, organizational, and communication skills.
- Assisted in daily operations and staff management for convenience store chain.
- Conducted regular team meetings to communicate updates and foster teamwork.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Assistant General Manager
Slim Chickens
McAllen, TX
03.2018 - 07.2019
- Experienced manager with a proven track record in retail and food service operations. Key responsibilities and achievements include:
- Promoted to manager within six months, demonstrating exceptional performance, and leadership potential. Managed cash, debit, and credit transactions, with a focus on excellent customer service. Oversaw inventory management, including ordering, and stock maintenance. Supervised employees and fostered a cohesive work environment. Conducted daily sales data entry and monthly sales calculations, ensuring accuracy in the POS system. Collaborated with team members to deliver prompt, high-quality food service. Created employee schedules to optimize labor, meet production standards, and successfully handled customer inquiries, resolving conflicts and prioritizing customer satisfaction. Demonstrated strong skills in leadership, financial management, and customer relations.
- Maintained inventory levels and organized stock for optimal product availability.
- Monitored compliance with health and safety regulations throughout the store.
- Collaborated with management to develop promotional strategies for sales growth.
Education
Bachelor of Science - Criminal Justice
University Of Texas Rio Grande Valley
Edinburg, TXSkills
- Leadership
- Operational efficiency
- Operations management
- Systems and software expertise
- Performance management
- Staff development
- Operational oversight
- Microsoft Office
- Customer service
- Labor planning
- Performance optimization
- Training and development
- Process improvement
Timeline
Area Manager II of Operations
Amazon
08.2022 - Current
Customer Representative II
Manpower
07.2021 - 07.2022
Customer Representative I
AppleOne
07.2020 - 12.2021
Assistant General Manager
Stripes
07.2019 - 07.2020
Assistant General Manager
Slim Chickens
03.2018 - 07.2019
Bachelor of Science - Criminal Justice
University Of Texas Rio Grande Valley