Lizeth Villegas
Riverview,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Director of Operations
BLUE EXPRESS LOGISTICS CORP
10.2018 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Safety Officer
BLUE EXPRESS LOGISTICS CORP
10.2018 - Current
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Enhanced emergency response times by developing and executing comprehensive evacuation plans.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Streamlined accident reporting procedures, resulting in more accurate data for analysis and prevention efforts.
Dispatcher
BLUE EXPRESS LOGISTICS CORP
10.2018 - Current
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Supervised a team of dispatchers, promoting teamwork while delegating tasks effectively based on individual strengths and workload capacity.
Weighmaster
SA Recycling
01.2022 - 06.2023
- Enhanced weighing accuracy by diligently maintaining and calibrating weighing equipment.
- Ensured prompt customer service by efficiently processing weigh transactions for various materials.
- Increased operational efficiency with meticulous record-keeping of daily transactions, inventory, and material movement.
- Improved workplace safety by conducting regular inspections of scales and surrounding areas.
- Provided accurate weight data to clients, contributing to their effective decision-making in transportation and logistics operations.
- Reduced discrepancies in weight documentation by cross-verifying scale readings with other departments involved in material handling.
- Assisted management in identifying process improvements through regular reporting and analysis of weighing trends and issues.
- Streamlined weighmaster processes through the implementation of a digital database system for tracking weights and measurements.
- Maintained strong client relationships through clear communication and timely resolution of any weighing disputes or inquiries.
- Contributed to company revenue growth by accurately billing clients based on precise weight measurements.
- Supported legal compliance efforts by adhering to state regulations regarding weight documentation and reporting requirements.
Cashier Team Lead
SA Recycling
01.2022 - 06.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
Assistant Manager
Elmington Property Management
06.2016 - 10.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
Leasing Consultant
Elmington Property Management
10.2015 - 06.2016
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
No Degree - Medical Insurance Billing
Southeastern Institute
Nashville, TN11.2011
High School Diploma -
NORTHEAST HIGH SCHOOL
Clarksville, TN05.2003
Skills
- Risk Mitigation
- Capital Spending
- Strategic Planning
- Process Improvement
- Leadership training
- Customer Service Management
Languages
Spanish
Full Professional
Timeline
Weighmaster
SA Recycling
01.2022 - 06.2023
Cashier Team Lead
SA Recycling
01.2022 - 06.2022
Director of Operations
BLUE EXPRESS LOGISTICS CORP
10.2018 - Current
Safety Officer
BLUE EXPRESS LOGISTICS CORP
10.2018 - Current
Dispatcher
BLUE EXPRESS LOGISTICS CORP
10.2018 - Current
Assistant Manager
Elmington Property Management
06.2016 - 10.2018
Leasing Consultant
Elmington Property Management
10.2015 - 06.2016
No Degree - Medical Insurance Billing
Southeastern Institute
High School Diploma -
NORTHEAST HIGH SCHOOL
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