LIZETH ZAMORA
New Braunfels
Summary
Highly disciplined and dependable retail and administrative professional with proven experience in high-volume customer service, cashiering, and operational support. Strong attention to detail with the ability to manage transactions accurately, maintain organized and efficient workspaces, and support administrative and inventory-related tasks. Recognized for reliability, teamwork, and the ability to perform consistently in fast-paced environments while delivering excellent customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cashier
Coach Outlet
San Marcos, TX
11.2025 - 01.2026
- Processed customer transactions accurately and efficiently, ensuring smooth checkout experiences.
- Maintained detailed knowledge of product offerings to assist customers effectively.
- Handled cash, credit, and electronic payments while adhering to security protocols.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted with stocking, replenishment and closing duties
Sales Associate
Levis Strauss & Co
San Marcos, TX
11.2024 - 01.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed cashiering duties during peak hours, maintaining accuracy and speed in processing customer payments.
- Arranged and upheld visually appealing merchandise displays to enhance customer experience.
- Regularly organized merchandise displays and maintained cleanliness to support efficient customer interactions.
- Guided customers in discovering and choosing styles that align with their preferences.
Patient Access Rep III
Rady Childrens Hospital
San Diego, CA
11.2014 - 03.2020
- Front office support for Occupational, Physical, and Speech Therapy.
- Register patients, explain consent forms for treatment, and collect appointment payments.
- Schedule and coordinate appointments for ongoing patients.
- Verify insurance eligibility for upcoming services.
- Call to obtain benefits for funding. Write out Advance Notices of Financial responsibility and explain benefit coverage to account guarantor.
- Request and process prior authorization requests. Update referral to reflect authorization status.
- Scan documents to appropriate document type.
- Answer phones, document telephone encounters, and assist parent with questions and transfer to appropriate contact.
- Create new referrals and other duties as assign.
Customer Service/Clients Relations Advocate/ Accounting Assistant
Interpreters Unlimited
San Diego, CA
09.2012 - 11.2014
- Answered high volume of calls, scheduled appointments, provided details and directions to interpreters.
- Coordinated appointment for interpreters, and dispatch interpreters to site.
- Emailed confirmations; documented pertinent information, negotiated rates, and recruited new interpreters.
- Assistant to the accounting manager and CEO.
- Took care of account discrepancies, account payable and receivables.
- Received, organized, and filed W-9 forms.
- Created monthly and quarterly reports via excel.
- Help trained new employees.
- Processed payroll weekly for three sister companies.
Front Office Receptionist
B&B Weight Solutions
Phoenix, AZ
09.2011 - 09.2012
- Managed front office and back room supplies.
- Answered phone calls, provided program information, and scheduled appointments.
- Pulled, prepared, and filed patients’ files.
- Stored inventory and dispensed medication as directed.
- Check-in and check-out patients.
- Received cash and credit card payments daily.
- Prepared daily cash statements.
- Composed letters, statements, and emails.
- Received, sent, and distributed correspondence.
Administrative Assistant
Toners.com, Inc.
Rosemead, CA
07.2010 - 09.2011
- Managed several e-commerce accounts.
- Negotiated prices and placed orders with vendors.
- Assisted with online sales and over the phone sales. Processed credit card payments daily.
- Conducted international sales: created and translated pertinent documents.
- Received, processed and shipped orders.
- Handle all incoming calls, assisted walk-in customers.
- Account Payables/Receivables.
- Conducted interviews, hired new employees, Process employment verifications.
- Processed payroll for employees bi-weekly.
- Personal assistant to the CEO.
- Arrange travel arrangements.
- Composed Memos, letters, emails, and reports.
Administrative Support Assistant
San Diego State University- Driving Under the Influence Program
San Diego, CA
02.2008 - 04.2010
- Knowledge of California and San Diego County Driving Under the Influence Program and Title 9 guidelines.
- Received active and prospective client, accepted payments for program fees, and wrote payment contracts on a daily basis.
- Answered questions, scheduled, and rescheduled clients for services as needed.
- Answered phone lines, and imparted accurate information about program policies and procedures.
- Submitted participants for completion, dismissal, and financial clearance.
- Documented pertinent information in case files, recorded attendance and monitored participants in order to ensure compliance with program regulations through Microsoft Access based database.
- Prepared files for intake, conducted new enrollment orientation.
- Audited case files for state, county, and monthly audits, and data-entry.
- Received the “Employee of the Month” Recognition in May 2009.
Intern and Administrative Assistant
Montgomery Adult School
San Diego, CA
06.2007 - 10.2007
- Knowledge of California academic content standards for GED requirements.
- Assisted potential students on the phone and in person answering questions on the program requirements and classes.
- Reviewed a report on students who would be completing the program and ensured they had fulfilled all program requirements.
- Distributed memos, letters, and reports regarding various news and activities pertaining to the school
- Assisted enrolling students.
- Assisted counselors in scheduling students for appointments with academic counselors.
- Assisted counselors for sessions by pulling, preparing, and reviewing student files.
Education
High School Diploma -
Siatech Highschool
Imperial Beach, CA01-2008
Vocational - Business Administration
San Diego Job Corps
Imperial Beach, CA01-2008
Skills
- Proficient in Spanish
- Data entry and typing expertise
- Customer service
- Strong work ethic
- Patience and empathy
- Team collaboration
- Professionalism and courtesy
- Attention to detail
Certification
- Business Technology Certification San Diego Job Corps – Imperial Beach, CA Graduation Date: January 2008
- Medical Terminology Certification Graduation Date: December 2007
Timeline
Cashier
Coach Outlet
11.2025 - 01.2026
Sales Associate
Levis Strauss & Co
11.2024 - 01.2025
Patient Access Rep III
Rady Childrens Hospital
11.2014 - 03.2020
Customer Service/Clients Relations Advocate/ Accounting Assistant
Interpreters Unlimited
09.2012 - 11.2014
Front Office Receptionist
B&B Weight Solutions
09.2011 - 09.2012
Administrative Assistant
Toners.com, Inc.
07.2010 - 09.2011
Administrative Support Assistant
San Diego State University- Driving Under the Influence Program
02.2008 - 04.2010
Intern and Administrative Assistant
Montgomery Adult School
06.2007 - 10.2007
High School Diploma -
Siatech Highschool
Vocational - Business Administration
San Diego Job Corps