LIZETT MONTOYA
La Mirada,California
Summary
With multi-year experience in fast-paced, high-volume environments, I bring a strong work ethic, excelling in multitasking, organization, and maintaining confidentiality. I have a positive attitude and a proven track record of success managing front-office functions, including customer service, scheduling appointments, and records management. I am excited and fully prepared to take on the challenges of this new position.
Overview
9
9
years of professional experience
Work History
Intermediate Clerk
Los Angeles County Department of Public Social Services
Long Beach, California
01.2025 - Current
- Organized travel arrangements for staff members by booking flights, hotels and car rentals.
- Maintained records of office activities, including filing, archiving, preparing documents, scheduling appointments and meetings.
- Computed, recorded and proofread data or reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Scanned documents into digital file system; maintained electronic filing system.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collaborated with other departments to ensure timely completion of projects.
- Worked effectively in team environments to make the workplace more productive.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Clerical Aide III
Housing Authority of The City of Long Beach
Long Beach, California
06.2024 - 01.2025
- Processed incoming outgoing mail on a daily basis.
- Answered phones and directed calls to appropriate personnel.
- Provided general administrative support, such as data entry and typing.
- Inputted data into computer software programs accurately and efficiently.
- Reviewed applications and documents for accuracy and completeness.
- Updated customer contact information in the system database.
- Scanned documents into digital format for storage purposes.
- Computed, recorded and proofread data or reports.
Team Lead Customer Service Representative
Universal Warehouse Co.
Long Beach, CA
11.2021 - 12.2023
- Manage and oversee day-to-day activities of operations, including planning and coordinating
- Lead customer service team to ensure efficiency and productivity
- Keeping detailed notes in our customer tracking system and prioritize multiple tasks
- Follow up with customer inquiry and provide information about services, products and process orders
- Coordinate with the warehouse team to ensure that operational tasks are met
Receptionist
Supercuts
La Habra, California
12.2018 - 07.2021
- Answered telephone and greeted customers
- Created and maintained staff schedules
- Customer check-in, collecting payments, and gathered customer information
- Ensured production is running smoothly and organized.
Shift Leader
Waba Grill
La Mirada, California
07.2018 - 01.2019
Shift Supervisor
Round Table Pizza
La Habra, California
02.2016 - 03.2018
Education
La Mirada High School
01.2016
Skills
- MS Office (Word, Excel, Outlook)
- Google Docs
- Good customer service relations
- Self motivated
- Easily Trainable
- Problem solving
- Efficient time management
- Data Entry
- Mail Management
- Records Management
Professional Reference
- Tiffany Holmes - Current Supervisor (562) 586-6953
- Mechell Roberts - Former Supervisor (562) 570-5345
- Michelle Cortez - Former Colleague (562) 315-3770
- Ignacio Rodriguez - Former President of Universal Logistic’s System
irodriguez@takase-usa.com
Timeline
Intermediate Clerk
Los Angeles County Department of Public Social Services
01.2025 - Current
Clerical Aide III
Housing Authority of The City of Long Beach
06.2024 - 01.2025
Team Lead Customer Service Representative
Universal Warehouse Co.
11.2021 - 12.2023
Receptionist
Supercuts
12.2018 - 07.2021
Shift Leader
Waba Grill
07.2018 - 01.2019
Shift Supervisor
Round Table Pizza
02.2016 - 03.2018
La Mirada High School