Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lizette Aguayo

Inglewood,CA

Summary

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales.Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, creating solutions that provide value to the customer.dependable, reliable and able to perform duties with minimal supervision.

Overview

4
4
years of professional experience

Work History

Shift Leader

El Pollo Loco
06.2021 - 12.2022
  • Welcomed customers in and helped get familiar with trying are new promotions
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Analyzed sales figures and identified areas for improvement.
  • \Resolved conflicts between employees to maintain positive and productive work environments.
  • Responsible for handling supplies and have duties such as maintaining stocks, updating records, and detecting discrepancies between stocks and records
  • Monitors and maintains current inventory levels processes purchasing orders as required tracks orders and investigates problems
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Lead, guide, and train staff/student employees.

Receptionist

Dental Clinic
01.2020 - 07.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Hotel Front Desk Receptionist

Cara Hotel
02.2019 - 05.2019
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Opportunities For Learning Hawthorne
Los Angeles, CA

Skills

  • Communication
  • Dependability
  • Able to adapt in different environments
  • Team player
  • Honesty and trust worthy
  • Sales
  • Cash Handling
  • Customer Service
  • Positive Attitude
  • Quick Learner
  • Attention to Details
  • Data Entry
  • Multitasking
  • Guest Satisfaction
  • Team Meetings

Additional Information

  • AWARDS , Earned 100% on mystery shopper on two different occasions.

Timeline

Shift Leader

El Pollo Loco
06.2021 - 12.2022

Receptionist

Dental Clinic
01.2020 - 07.2020

Hotel Front Desk Receptionist

Cara Hotel
02.2019 - 05.2019

High School Diploma -

Opportunities For Learning Hawthorne

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Lizette Aguayo