LIZETTE ARMENDARIZ
El Paso,TX
Summary
To attain a position that will enable me to use my strong communication and organizational skills, contribute to greater office efficiency and my ability to work well with others.
Overview
12
12
years of professional experience
Work History
CSS
Center Against Sexual And Family Violence
11.2023 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Enhanced office efficiency through effective use of technology tools for case management, legal research, and resourceful locations.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Provide hospital accompaniment to survivors of sexual assault. On-call duty for hospital accompaniment includes weekend and night visits. Be placed on call roster a minimum of two shifts per week, one of which is a graveyard shift.
- Assist with the analysis of the coordinated entry system as well as implementation of system changes.
- Provide crisis intervention to Non residential clients when needed, and assist with front office duties as needed.
- Record timely and appropriate documentation in agency client record system to reflect delivery of services.
- Attend staff meeting, secondary meetings and required training.
- Be a positive team member
- Other duties as assigned.
Manager
Mister CarWash
08.2020 - Current
- Learn how to lead a team while assuming increasing responsibility for managing car wash operations
- Assist with monitoring wash quality and maintaining Mister's brand standards
- Learn and master all job roles at the car wash in order to train current and new team members
- Work with software programs and applications, including Microsoft Office, our point-of-sale system, HR systems, and more
- Was also in charge of taking hoursy metrics to ensure the team was meeting its target
- Would also help identify different areas of opportunity whether it be from a skill issue all the way to identifying 'will issues' with employees along with weekly preventative maintenance checks on all tunnel equipment to prevent any issues.
Customer Service Chat Agent
Alorica/ Bank of America
09.2015 - 01.2020
- Implement professional customer service etiquette while assisting customers with various questions pertaining to their personal checking and savings accounts via chat
- Learned and mastered the art of multitasking and using various systems in an efficient manner
- Learned how to effectively provide great client experiences along with providing numerous solutions to customers regarding their banking needs.
Recruiting Assistant
Alorica/ Bank of America
10.2017 - 05.2018
- Learned how to drug screen employees
- Learned how to submit background checks for new hires
- Learned how to read both passed and failed background checks
- Learned how to enter any schedules for new hires
- Would create offer letters to new hires.
Team Manager
Alorica/ Bank of America
01.2016 - 10.2017
- Manage and lead a team of customer service agents to achieve metric goals held by our client
- Update agents daily of metrics and create reports to display performance
- Coach, manage, and up skill agents in order to improve agents in all metrics held by client
- Motivate agents and create a family atmosphere within the team to help deliver a great customer experience.
On the Job Training Coach
Alorica/ Bank of America
07.2015 - 01.2016
- Learned how to effectively provide great client experiences to a team of new agents joining the job
- Ran a team of about 20-25 new agents and would teach them the product and effectively coach them to prepare for production
- Taught the agents best practices for any areas of opportunity that were needed to master the curriculum.
Legal Assistant
Allegiance/Ruben Ortiz Law Firm
07.2014 - 10.2015
- Assist lawyers by investigating facts, preparing legal documents, and conducting research to formulate a defense, or to initiate legal action
- Prepared affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing
- Prepared for trial by organizing exhibits
- Filled out legal documents, including Subpoenas, pleadings, motions, waivers, etc..
- Spoke to clients and other professionals to discuss details of case
- Filed legal documents with, District Clerks, County Clerks, District Attorney's Office, and court clerks/coordinators
- Investigated facts and law cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases.
Manager
Whataburger Restaurants
02.2012 - 07.2014
- Assuring every employee is following company policies and giving the excellent customer service
- Inventory counts and reports
- Manage petty cash and counting all daily deposits
- Balancing and verifying multiple registers
- Filing employee certifications and new employee hiring packets in chronological alphabetical and numerical order.
Education
Paralegal Program -
Vista College University
El Paso, TX11.2019
High School Diploma -
Eastwood High School
El Paso, TX06.2011
Skills
- Microsoft Office/Word
- Data Entry
- Power Point
- Excel
- Research Abilities
- Information Ordering
- Oral Comprehension
- Communication Skills
- Time Management Skills
- Category Flexibility
- Written Communication
- Problem Resolution
References
- Monica Armendariz, Human Resources Office, University Medical Center, (915)202-8451
- Ricardo Hererra, El Paso County Judge County Court At Law Number One, El Paso County Court House, (915)373-2987
- Cristina McGlothlin, Attorney General, District Attorneys Office, (915)920-3746
- Seth Howards, El Paso County Prosecutor, El Paso County Courthouse/ District Attorney's Office, (915)630-6886
- Grace Hererra, El Paso County Court Coordinator Criminal District Court One, El Paso County Courthouse, (915)546-8192
Timeline
CSS
Center Against Sexual And Family Violence
11.2023 - Current
Manager
Mister CarWash
08.2020 - Current
Recruiting Assistant
Alorica/ Bank of America
10.2017 - 05.2018
Team Manager
Alorica/ Bank of America
01.2016 - 10.2017
Customer Service Chat Agent
Alorica/ Bank of America
09.2015 - 01.2020
On the Job Training Coach
Alorica/ Bank of America
07.2015 - 01.2016
Legal Assistant
Allegiance/Ruben Ortiz Law Firm
07.2014 - 10.2015
Manager
Whataburger Restaurants
02.2012 - 07.2014
Paralegal Program -
Vista College University
High School Diploma -
Eastwood High School
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