Lizette Caballero
Summary
Professional Senior Multi-Site Manger with results-driven approach and focus on maximizing portfolio performance. Expert in financial analysis, risk assessment, and strategic planning. Strong emphasis on team collaboration and adapting to dynamic market conditions. Known for reliability and delivering quantifiable outcomes.
Overview
17
17
years of professional experience
Work History
Senior Multi-Site Property Manager
Income Property Specialists
06.2023 - Current
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Maintained contract database of existing and new client contract files and details.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Conducted detailed market trend analysis to inform strategic investment decisions.
- Improved multi-site management efficiency by streamlining communication and collaboration between sites.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Managed vendor relationships effectively, negotiating contracts for better terms and maintaining strong working partnerships.
- Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Managing a total of 18 properties
Multi. Site Property Manager
Fairway Estates, Sienna Place & Sutter Apartments
02.2020 - 08.2023
- The property manager in charged with day-to-day operations to ensure a well-maintained building and / or apartment community
- These responsibilities include implementation of policies and procedures as outlined in the SOGB as well as increasing revenues, supervising on site staff, and positive resident relations
- Oversaw maintenance, administration, and improvement of 231 residential units
- Collected rental fees, deposits, insurance premiums, taxes, and operating expenses totaling approximately $85 Thousand per month
- Rent collection and proper posting to tenants
- Enforce rent procedures in accordance with the lease guidelines
- Delinquent reporting is due twice per month and RCMI's goal is to maintain a less than 2% delinquent
- Rent roll and ensuring all accounting is current regarding monthly and daily processing
- Payables on the property and working with a yearly operating budget
- Responsible for researching and preparing an accurate operating budget within time guidelines toward the end of each calendar year
- Supervising the on-site staff and is responsible for following and implementing all policies and procedures of the company
- New hires and terminations and all the proper documentation
- Contract services at the property
- All safety issues including monthly staff meetings, compliance with all city and state safety codes, and tenant information meetings when necessary
- All capital work on the property including the bidding process, awarding contracts, overseeing the project, and budgeting the project
- New leasing on the property and reaching the occupancy goals of the property according to the operating budget
- Marketing plan each year to be with their operating budget
- Strong customer service
- Maintain professional appearance at all times
- Additional projects as assigned by the Director of Operations and / or Regional Supervisor
Leasing Consultant
Jwillaims staffing
01.2019 - 01.2020
- The leasing consultant in charged with assisting the property manager and assistant manager with the day-to-day operations to ensure financial performance of the building and / or apartment community
- These responsibilities include following all policies and procedures as outlined in the SOGB, good staff relations, and positive resident relations
- Create and maintain a welcoming office environment for potential residents
- Assist in the monitoring renewals as well as distribution and follow-up on renewal notices
- Completed leasing packages for all rental
- Answering phones and responding to emails
- Reviewing and updating association assessments and fees and management company fees across all data sources
- Proper procedure in the move in process as filing and documentation
Bank Teller
San Mateo Credit union
12.2015 - 10.2016
- Cash Handling
- Strong verbal and interpersonal skills
- Hands on experience with online computer system, used of a 10 key calculator, fax and copy machine
- Build strong relationship with customers and refers them to specialists
- Processes withdrawals deposits, loan payments and account look ups for clients
- Working in a fast paced bank environment
- Greet customers as they arrive
- Closed existing accounts at customers request
- Balance and audit automatic teller machines
- Wire/Money orders
- Completed all giving tasks on time to legal requirements negotiated deadline
- Transferring large and small fauns to accounts
Retail Assistant Manager
Retail Forever 21
11.2012 - 04.2015
- Supervise cashier to accomplish sales goals
- Ensure customer service is of the highest standards at all time
- Completed sales reports
- Work directly with cashiers to provide leadership and motivation
- Ensure all cashier as fully trained to POS (Point of Sale) for all situations
- Assure policies and procedures are followed
- Open/closed store procedures (Deposits, balance registers)
- Check emails/conference calls
- Managing a team of over 15 staff, including sales executions
Visual Coordinator/ Customer SERVICE
Pottery barn
11.2007 - 04.2012
- Receive payments by cash, check and credit cards from customers
- Greet and assist customers by providing information and resolving their complaints
- Issue merchandise returns and exchanges
- Place special orders or call stores to find desired items
- Arrange furniture on showroom floor in room setting using manual
- Hang picture, banners and place accessories following manual
- Shipping receiving merchandise
- Answer phone calls and help with item look ups
Education
High School Diploma -
Redwood High School
Skills
- Effective Verbal/Written Communication
- Attention To Detail
- Excellent Planning
- Organizing And Time Management
- Reliable
- Microsoft Word
- Excel
- PowerPoint
- CRM
- Yardi
- Yardi
- Section 8
Timeline
Senior Multi-Site Property Manager
Income Property Specialists
06.2023 - Current
Multi. Site Property Manager
Fairway Estates, Sienna Place & Sutter Apartments
02.2020 - 08.2023
Leasing Consultant
Jwillaims staffing
01.2019 - 01.2020
Bank Teller
San Mateo Credit union
12.2015 - 10.2016
Retail Assistant Manager
Retail Forever 21
11.2012 - 04.2015
Visual Coordinator/ Customer SERVICE
Pottery barn
11.2007 - 04.2012
High School Diploma -
Redwood High School
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