Lizette Castillo
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Foot Locker
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Fulfillment Expert
Target
10.2024 - 12.2024
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Managed timely and effective replacement of damaged or missing products.
Restaurant Waiter
La Mexicana
07.2023 - 12.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Trained new servers on restaurant policies and procedures.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Used cash registers and credit card machines to cash out customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Informed customers about daily and seasonal specials.
Warehouse Associate
Target Distribution Center
04.2022 - 04.2023
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean, orderly work environment free of hazards.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Performed inventory control, such as counting, and stocking merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Sales Associates
Wow Furniture Outlet
01.2020 - 07.2021
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built relationships with customers to encourage repeat business.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Hammond High School
Hammond, IN06.2020
Skills
- Relationship Building
- Order Taking
- Relationship Management
- Decision-Making
- Cool Under Pressure
- Service prioritization
- Upselling
- Guest Relations Management
- Service Quality
- Quality Control
- High Energy and Stamina
- Cleaning and sanitizing
- Sales expertise
- Professional Appearance
- Accurate money handling
- Reliable and Responsible
- Age Verification
- Customer service
- Time management
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Relationship building
- Outgoing personality
- Money handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Foot Locker
11.2024 - Current
Fulfillment Expert
Target
10.2024 - 12.2024
Restaurant Waiter
La Mexicana
07.2023 - 12.2023
Warehouse Associate
Target Distribution Center
04.2022 - 04.2023
Sales Associates
Wow Furniture Outlet
01.2020 - 07.2021
High School Diploma -
Hammond High School
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